“I have a brand new Dyson Ball Animal 2 (purple) and I am having a hard time pushing it. Is there a way to adjust the level of the brush?”

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• There are no height adjustments for the brush. Ease of vacuum movement depends on type of carpet due to the strong suction. Works great on short carpets. Hope this helps.

  Answered by KenK 7 years ago

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• NOT SURE. CALL DYSON.

  Answered by GIANTBLUE44 7 years ago

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• Hello there, this is Kelly with Dyson. I'm sorry to hear that you have found the Dyson Ball Animal 2 upright vacuum cleaner hard to push. The cleaner head on this machine is self-adjusting, meaning that it raises and lowers to seal in suction across all floors. Ultimately, the machine being hard to push will likely be the result of suction forming an air tight seal between the cleaner head and the floor. We would be happy to assist you with this; please feel free to contact us directly at askdysonUS@dyson.com. Best wishes, Kelly Dyson Customer Support

  Answered by DysonProductExpert 7 years ago

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