“Just got my Dyson and it worked great on thin carpeting. But on newer carpet with a medium pile the brush stops and I can't even push it. Others say "remove the bottom plate"—but how? Why is this not addressed in the manual. VERY DISSATISFIED!!!”
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Don't remove anything before you try this fix (originally posted by wb407 with pics if you can find that post). If you have a model with a ball, check manual for how to open that, as if you were changing the filter. Don't change it, just make sure your filter is lined up correctly (there are arrows on the plastic part). Mine was off about 1/4" and when I lined it up, I could push the vacuum again, even on medium pile carpet. Hope this works for you.
Sorry, there was a problem. Please try again later.Hello Charco, this is Kelly with Dyson. The Ball Animal 2 features a self-adjusting cleaner head, which has an active base plate that automatically raises and lowers to seal in suction across all floor types. The head height cannot be adjusted. If you have questions or concerns that we can help with, please reach out to us directly via email at askdysonUS@dyson.com. Best wishes, Kelly Dyson Customer Support
Sorry, there was a problem. Please try again later.You have to adjust the height setting, or the carpet pile setting. The manual should tell you how to do this.
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