Just purchased Stanton frieze/shag carpet. It’s extremely thick and high pile. My Kirby cannot raise high enough to accommodate carpet. How about this one? If not, can you recommend one? null

Question

Ks8828 · Accepted Answer

Should self adjust, you can turn off the rotating brush and use suction only so you don’t destroy the carpet or vacuum

DysonProductExpert · Answer

Hello Gwen, 
This is Miella from Dyson. Dyson vacuums are suitable for most flooring types. However, we are unable to test our machines on every flooring permutation out there. Therefore, we always recommend that you contact your carpet retailer/manufacturer before using your new Dyson or any other vacuum cleaner as some have restrictions and recommendations within the carpet's warranty.

Hope this helps! 
Miella 
Dyson Customer Support

“Just purchased Stanton frieze/shag carpet. It’s extremely thick and high pile. My Kirby cannot raise high enough to accommodate carpet. How about this one? If not, can you recommend one?”

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