Questions & Answers
- Model:
- 310105-01
- |
- SKU:
- 6419670
Q: QuestionI bought this product in US and I wonder if I can use this product abroad using 220v adapter. Is this support both 110v and 220v? Thank you!
Asked by kate.
- A:Answer Hello Kate, this is Kelly with Dyson. We do not recommend using an adapter with your machine, as it can cause damage and void your machine's warranty. Dyson machines are only intended for use within the country where they are purchased, as they are not dual-voltage. Best wishes, Kelly Dyson Customer Support
Answered by DysonProductExpert

Q: Questionare the filters cleanable or throw aways
Asked by kevin.
- A:Answer Hello Kevin, this is Kelly with Dyson. The filters for our air purifiers are not washable or reusable as that would damage the integrity of the filter and how it works to remove allergens and harmful particles from the air. We recommend replacing your air purifier filter every 12 months. This is because over time, filters can get clogged with pollutants, and even let unpleasant odors back into the room. Your purifying fan will alert you when it's time to change the filter. Best wishes, Kelly Dyson Customer Support
Answered by DysonProductExpert
Q: QuestionDoes this help with odors?
Asked by SweetPea49.
- A:Answer Hi there, this is Tia from Dyson. The Dyson purifier fan removes a range of contaminants from the air. It purifies to remove 99.97% of allergens and pollutants as small as 0.3 microns from the home. It also removes pollen, pet dander and odors such as cigarette smoke and cooking smells. Thanks for your interest in Dyson technology! Best wishes, Tia Dyson Customer Support
Answered by DysonProductExpert

Q: QuestionDoes this unit have WiFi?
Asked by UnhappyCustomer.
- A:Answer Hello Tommy, this is Kelly with Dyson. The HP01 Pure hot + Cool is not a connected device and it does not have WiFi to connect to the Dyson Link App. All other functions of the machine, however, will be the same as with the HP02, in terms of cooling, heating and air purification. Best wishes, Kelly Dyson Customer Support
Answered by DysonProductExpert

Q: QuestionI’ve seen that some units require Alexa to work. Does this unit work without any additional products?
Asked by Rene.
- A:Answer Hi Rene, this is Kelly with Dyson. The HP01 Pure Hot + Cool is not a connected product. This unit will not connect to the Dyson Link App, or be compatible with anything such as Alexa. Best wishes, Kelly Dyson Customer Support
Answered by DysonProductExpert

Q: QuestionHow long do you need to turn it on to purify a room!
Asked by MB.
- A:Answer Hi there MB, this is Tia from Dyson! The Dyson Pure Hot + Cool Link™ purifier heater can purify the air in any size room. The bigger the room, the longer the machine will take to purify it as there is more air in the room. In a room of 139.931, the purifier heater will purify the room in 27 minutes. In a smaller room, it will take less time to purify the air; in a bigger room, it will take longer to purify the air. We appreciate your interest in Dyson technology! Best wishes, Tia Dyson Customer Support
Answered by DysonProductExpert

Q: QuestionIs this product saved for kids if they touch it while it's on cooling or heating
Asked by Lou.
- A:Answer Hello Lou, This is Miella from Dyson. The Dyson HP01 features the Dyson loop amplifier, so there are no blades that can cause damage. We do recommend using caution when it heat mode as the loop can be warm to the touch. Hope this helps! Miella Dyson Customer Support
Answered by DysonProductExpert

Q: QuestionIs it possible to order an extra remote control for our HPO1?
Asked by Suz.
- A:Answer Hi Suz, this is Kelly with Dyson. We do carry the remote controls for the Dyson HP01 right on our website. You may visit here and select the correct color of your machine to place your order: https://www.dyson.com/content/dyson/us/en/support/air-treatment/purifiers/pure-hot-cool Best wishes, Kelly Dyson Customer Support
Answered by DysonProductExpert

Q: QuestionIs there a preset option to schedule on and off settings?
Asked by Sqully.
- A:Answer Hi there, this is Kelly with Dyson. As the HP01 is one of our non-connected units, it won't have the ability to connect to the Dyson Link App, and set up a run time schedule. To power your machine on/off, you'll have to utilize the remote control or the power button located on the front of the machine. Best wishes, Kelly Dyson Customer Support
Answered by DysonProductExpert

Q: QuestionWill this purifier remove the smoke particles that are currently being generated by all the wild fires? Also, how do you know that the filter is dirty with no indicator light?
Asked by Chris.
- A:Answer Hello Chris, this is Kelly with Dyson. With regard to filter life, your machine will show the letter "F" on the display, when it's time to change the filter. The filter should last roughly 4382 hours; if used 12 hours every single day it should give you about a year of performance. The Dyson Pure Hot+Cool™ purifier fan removes a range of contaminants from the air. It purifies to remove 99.97% of allergens and pollutants as small as 0.3 microns from the home. It also removes pollen, pet dander and odors such as cigarette smoke and cooking smells. You should notice a vast difference in your indoor air quality if you're in an area affected by the wild fires. Best wishes, Kelly Dyson Customer Support
Answered by DysonProductExpert

Q: QuestionDoes this help filter out cigarette smoke?
Asked by Jo.
- A:Answer Hi Jo, this is Kelly with Dyson. You'll be happy to know that during testing, cigarette smoke was specifically tested to help determine the filter life and whole room purification. From these results 99.97% of allergens and pollutants as small as 0.3 microns are removed from the air. We hope this helps. Best wishes, Kelly Dyson Customer Support
Answered by DysonProductExpert

Q: QuestionDoes this product have Teflon (PTFE)? I have parrots and don’t want to harm them if I buy this. Thanks!
Asked by Christine.
- A:Answer Hello Christine, this is Kelly with Dyson. The Dyson HP01 Pure Hot + Cool machines do not contain PTFE as part of the heating element assembly. Best wishes, Kelly Dyson Customer Support
Answered by DysonProductExpert

Q: QuestionDo it come with the filter or do i need to buy it separate?
Asked by Anonymous.
- A:Answer Hello there, this is Kelly with Dyson. The Dyson HP01 Pure Hot + Cool does come with an included filter. Best wishes, Kelly Dyson Customer Support
Answered by DysonProductExpert

Q: QuestionDoes the heat mode raise the humidity level?
Asked by LC.
- A:Answer Hello LC, This is Miella from Dyson. The Dyson HP01 machine does not have a feature to adjust humidity levels and is strictly a purifier to output cleaner air. Hope this helps! Miella Dyson Customer Support
Answered by DysonProductExpert

Q: QuestionWhen in use, does the unit continue to oscillate or, can it be paused to direct air flow to a single area?
Asked by Sam.
- A:Answer Hello Sam, This is Miella from Dyson. Oscillation can indeed be toggled on/off. Hope this helps! Miella Dyson Customer Support
Answered by DysonProductExpert

Q: QuestionHow loud is the fan motor or air flow. I will be using this in bedroom and den /tv room.
Asked by Sam.
- A:Answer Hi Sam, this is Kelly with Dyson. The noise level of the Dyson Pure Hot + Cool depends on which mode you are using it in. The max sound level, whilst using in focused heater mode is 50 dBa, and the max sound level in focused fan mode is 63 dBa. Best wishes, Kelly Dyson Customer Support
Answered by DysonProductExpert

Q: QuestionRecommend your best free standing air conditioner no window needed
Asked by Mellen.
- A:Answer Hello Mellen, this is Kelly with Dyson. The Dyson HP01 Pure Hot + Cool, like all of our other fans and purifier units do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air. Best wishes, Kelly Dyson Customer Support
Answered by DysonProductExpert


























