Questions & Answers

Q: Questiondoes it have a automatic setting

Asked 4 years ago by pj7400.

• A:Answer Hi there, this is Kelly with Dyson. The HP01 Pure Hot + Cool does not have an auto mode. Best Wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionIs it energy efficient? as i'm trying to sub running the furnace in my small home for a dyson heater.

Asked 4 years ago by tlf.

• A:Answer Electric heaters are extremely inefficient. With the heater on it’s a 1500w heater, it should be enough to heat a medium size room. Electricity is cheap so 1500watthours isn’t going to cost much. But this can’t heat your whole house.

  Answered 4 years ago by NeilVerified Purchase

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Q: QuestionHow many amps does this need?

Asked 4 years ago by Amp.

• A:Answer Hi there, this is Kelly with Dyson. The HP01 Pure Hot+Cool requires 12.5 amps. Best wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: Questioncan it take Covid virus out of the air?

Asked 4 years ago by Dee.

• A:Answer Hi there Dee, this is Tia from Dyson. With regard to Dyson purifiers, we haven't tested our units with the COVID-19 virus specifically. We highly recommend using purification if you can, as many of us are spending much more time inside our homes, generating indoor pollution from cooking, cleaning, from wood-burning stoves etc. and purifiers can remove those pollutants from the indoor environment. Dyson purifier fans removes a range of contaminants from the air and purifies to remove 99.97% of allergens and pollutants as small as 0.3 microns from the home. It also removes pollen, pet dander and odors such as cigarette smoke and cooking smells. When it comes to minimizing the risk of getting COVID, following government and public health guidance is imperative. Thanks for your interest in Dyson technology! Best wishes, Tia Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionWhat is maximum power consumption?

Asked 4 years ago by needheat.

• A:Answer Hi there, this is Kelly with Dyson. If you were using your HP01 in hot mode, you'd be using 1500 watts while in use. We do recommend plugging the HP01 directly in to its own outlet, separate from circuits where you have other high-powered appliances connected. Best wishes, Kelly Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionHow do I change filter?

Asked 4 years ago by Joe.

• A:Answer Hi there Joe, this is Tia from Dyson. Changing the filter on the Dyson HP01 is very easy and just requires releasing the old filter from its housing before inserting a new one. Your unit will alert you when it's time to change the filter. To ensure you have a genuine filter replacement, feel free to visit our site to purchase your part when needed! If support is needed, we invite you to reach out to us at [email protected]. Thanks for your support of Dyson technology. Best wishes, Tia Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionI lost the remote. Is there a way to control it without the remote. If not then where can I purchase a new remote?

Asked 4 years ago by Domeanous.

This question was asked about the related product: Dyson - HP01 Pure Hot + Cool 800 Sq. Ft Air Purifier, Heater and Fan - Iron/Blue

• A:Answer I would recommend the manufacture first and then go to Amazon. I purchase my HEPA FILTERS from Amazon and be they are half the cost of Brand name but the exact quality.

  Answered 4 years ago by JohnDLeach

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Q: QuestionCan you provide me with the energy specs? How many watts, amps does the unit use while in various modes? I'm trying to determine whether or not I can run it off of a couple of Lithium Ion batteries with 200Ah capacity that is charged with solar. Thanks

Asked 4 years ago by Solarman.

• A:Answer Hi there Solarman, this is Tia from Dyson. The Dyson HP01 Pure Hot + Cool fan consumes 1500 watts. With regard to power source, we recommend only using an indoor wall outlet and not an extended power source such as a power strip. Hope that helps! Thank you for your interest in Dyson technology. Best wishes, Tia Dyson Customer Support

  Answered 4 years ago by DysonProductExpert

  
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Q: QuestionIs the fan quiet?

Asked 5 years ago by Maty.

• A:Answer It sounds as much as any other fan

  Answered 5 years ago by Tony

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Q: Questionwhat size battery in remote

Asked 5 years ago by remote.

• A:Answer Hi there, this is Kelly with Dyson. The remote control in the HP01 is a CR 2032. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionWhat is the watt output for the heating unit?.

Asked 5 years ago by Chas.

• A:Answer Hello Chas, This is Miella from Dyson. The Dyson HP01 Pure Hot+Cool purifier input power in heat mode is 1500 watts. Hope this helps! Miella Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionSince this model does not include wifi connectivity, can you plug it into a smart plug and control it from there? Or at least turn it off/on from the smart plug’s app?

Asked 5 years ago by Angela.

• A:Answer While Dyson says no (likely for liability reasons), it is possible to use with a smart outlet adapter. I have used with a TPLink Kasa Smart Wi-Fi Outdoor Plug (EP40/EP40A) that is a 15A rated outlet adapter. The Dyson Hot + Cool will likely not work with outlets rated below that as many do not provide 15A. While this particular outlet adapter has two outlets, I would not recommend plugging anything in the second outlet that requires anything but a minimum power draw. Keep in mind that the Dyson Hot + Cool HP01 does not support resume after a power outage, so you will still need to use the remote control or the button on the device to resume operation.

  Answered 3 years ago by APDC

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Q: QuestionI’m trying to find out if it will help with dust. I was going to plug it up in my basement..

Asked 5 years ago by Stacie.

• A:Answer Hi Stacie, this is Kelly with Dyson. ​The Dyson Pure Hot+Cool™ purifier fan removes a range of contaminants from the air. It purifies to remove 99.97% of allergens and pollutants as small as 0.3 microns from the home. It also removes pollen, pet dander, dust particles and odors such as cigarette smoke and cooking smells. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionWhy are my batteries dying so fast? I have to change them every two weeks. Do I need to replace the remote??

Asked 5 years ago by James.

• A:Answer Hello James, This is Miella from Dyson. Our Dyson experts are keen to assist with this. Please feel free to send an email with your serial number to [email protected]. Hope this helps! Miella Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionIs it energy efficient?

Asked 5 years ago by eagleeye5.

• A:Answer Hi there, this is Kelly with Dyson. I can confirm that when using this machine in heat mode, it does use 1500 watts of power. This can vary depending on the set target temperature and airflow speed in use. We would recommend plugging this machine into its own outlet, separate from a breaker with other high-powered appliances connected. Best Wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionI purchased this item a week ago and recently noticed the unit wobbles when it oscillates. I've ensured it's on a flat, even surface. It wobbles on carpet and hardwood floor. I've checked the screws and filter to ensure a tight fit. What now?

Asked 5 years ago by Joy.

• A:Answer Hello Joy, This is Miella from Dyson. Our Dyson experts are available to help with any issues arise via live chat, phone or email. We invite you to send us an email at [email protected] with your serial numbers, and we'd be happy to help. Hope this helps! Miella Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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Q: QuestionWill this be instock again? Haven't seen it available to order for the past 1-2 weeks :(

Asked 5 years ago by Daph.

Q: Questiondoes the dyson hot cold purifier help eliminate animail hair

Asked 5 years ago by glen.

• A:Answer Two things of note: 1) we have 4 cats who shed considerably (2) we live in the south and bought this primarily to use as a heater/cooler on the sun porch so do not run it continuously. I do not think we are your best source to answer this question. Sorry!

  Answered 5 years ago by BEBEVerified Purchase

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Q: QuestionHi what is the amp wattage for this product and could it save me on my eletric bill?

Asked 5 years ago by fc.

• A:Answer Hello FC, this is Kelly with Dyson. When using the HP01 in heat mode, it will draw 1500 watts of power. For best performance, we do recommend plugging this unit directly into a wall outlet separate from other high-powered appliances. Best wishes, Kelly Dyson Customer Support

  Answered 5 years ago by DysonProductExpert

  
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