Questions & Answers

Q: QuestionI bought the Dyson Airwrap styler in Portugal (220-240V) two months ago and now I’m in U.S.A (110-120V) and it doesn’t work by using a regular travel voltage converter. Which option does I have to make it work? Any suggestion?

Asked 6 years ago by Kailany.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Iron/Fuchsia

• A:Answer you will need a voltage transformer

  Answered 6 years ago by Joey666

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Q: QuestionCould it be taken to EU trip? (does it support EU voltage 220V 50Hz)

Asked 6 years ago by Dz111.

This question was asked about the related product: Dyson - Supersonic™ Hair Dryer - Nickel/Purple

• A:Answer Hi there, this is Kelly with Dyson. Dyson products are designed specifically for the countries in which they are made for and sold in, and machines manufactured for the United States are designed solely for 110-120v electricity. It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed. However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product. Please be aware that use of your machine outside of the country which it was purchased may void your warranty. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionIs it multi voltage?

Asked 6 years ago by Sly.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Iron/Fuchsia

• A:Answer Hello Sly, This is Miella from Dyson. The Dyson Supersonic is not multi-voltage and this is made for 110-120v. Hope this helps! Miella Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionWhat is the voltage?

Asked 6 years ago by Mariana.

This question was asked about the related product: Dyson - Supersonic Hair Dryer with Display Stand - Fuchsia/Iron

• A:Answer Hello Mariana, this is Kelly with Dyson. The Dyson Supersonic hair dryer is 60Hz, 120 volts. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionDoes it work in India for 220 volts??

Asked 6 years ago by Anonymous.

This question was asked about the related product: Dyson - Supersonic Hair Dryer with Display Stand - Fuchsia/Iron

• A:Answer Hello there, this is Kelly with Dyson. The Dyson Supersonic™ hair dryer, along with all other Dyson products, are designed specifically for the countries in which they are made for and sold in, and machines manufactured for the United States are designed solely for 110-120v electricity. It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed. However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product. Please be aware that use of your machine outside of the country which it was purchased may void your warranty. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionIs it a 100V or 220V?

Asked 6 years ago by Renata.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Black/Nickel

• A:Answer Hi Renata, this is Kelly with Dyson. All Dyson machines, including the Supersonic hair dryer are designed specifically for the countries in which they are made for and sold in, and machines manufactured for the United States are designed solely for 110-120v electricity. It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed. However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product. Please be aware that use of your machine outside of the country which it was purchased may void your warranty. This is outlined under the Terms and Conditions of the warranty under the What is Not Covered section in the operating manual. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionI got my Dyson Airwrap in Bangkok and I use it in Malaysia. I clean the filter weekly but the device still stops working regularly, the worst part is sometimes when it stops working I will just leave it for awhile and now totally can’t on. Pls advice.

Asked 6 years ago by Kiki925.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Iron/Fuchsia

• A:Answer Hi there, this is Kelly with Dyson. Dyson products are designed specifically for the countries in which they are made for and sold in. For example, machines manufactured for the United States are designed solely for 110-120v electricity. It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed.   However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product. Please be aware that use of your machine outside of the country which it was purchased may void your warranty. This is outlined under the Terms and Conditions of the warranty under the What is Not Covered section in the operating manual. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: Questionwhat is the difference between the supersonic limited edition hair dryer (model no. 324378) and the regular blow dryer (model no. 306003), other than the attachments?

Asked 6 years ago by inquirer.

This question was asked about the related product: Dyson - Supersonic Limited Edition Hair Dryer - Fuchsia/Iron

• A:Answer Hello there, this is Kelly with Dyson. The only difference among the Dyson Supersonic hair dryer, and the Limited Edition Supersonic hair dryer, is the added comb and brush. Both models have the diffuser, smoothing nozzle and styling concentrator nozzles. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionDoes this model come with a diffuser?

Asked 6 years ago by Cg.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Black/Nickel

• A:Answer Hello CG, this is Kelly with Dyson. The Dyson Supersonic hair dryer does come with three attachments: a diffuser, styling concentrator and a smoothing nozzle, in addition to the heat proof non-slip mat and hanging loop. Best wishes, Kelly Dyson Customer Support

  Answered 6 years ago by DysonProductExpert

  
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Q: QuestionAre the attachements included in this set? I don’t see them listed in the description portion.

Asked 7 years ago by Ivonnerry.

This question was asked about the related product: Dyson - Supersonic Holiday Edition Hair Dryer - Fuchsia/Iron

• A:Answer Hi Ivonne, this is Carissa with Dyson. We are pleased to advise our Dyson Supersonic Holiday Edition comes with the diffuser, bag, no slip matt, smoothing nozzle and styling nozzle. We hope this information proves useful. Best wishes, Carissa Dyson Customer Support

  Answered 7 years ago by DysonProductExpert

  
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Q: QuestionWhat is the difference from this Dyson dryer and the professional Dyson dryer?

Asked 7 years ago by Mrsjenkins78.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - White/Silver

• A:Answer Hi there, this is Krystal with Dyson. The new Dyson professional model has a re-engineered magnetic, removable and washable filter cage, for easier and more thorough maintenance. It also features a wider Professional Concentrator attachment with cool grip edges: focused airflow for precision styling. Best Wishes, Krystal Dyson Customer Support

  Answered 7 years ago by DysonProductExpert

  
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Q: QuestionI live on the windward side of an island - often very humid (100% humidity last week for a solid week, for example) for several days and of course, salty ocean air. I'm wondering how well the electronics of this hairdryer would hold up here.

Asked 8 years ago by towanda.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Iron/Fuchsia

• A:Answer Its sealed nicely, should be good

  Answered 8 years ago by bestbuyisgreatVerified Purchase

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Q: QuestionHi, I bought a Dyson hair dryer in Canada, can I take it with me to Hong Kong and China? Do I need a converter for it ? Thanks.

Asked 8 years ago by Apple.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Iron/Fuchsia

• A:Answer Hi there, this is Krystal with Dyson. Dyson machines are made for the country in which they are purchased in and are not multi-voltage. Using a power converter can damage the machine, therefore, it is not recommended. Best Wishes, Krystal Dyson Customer Service

  Answered 8 years ago by DysonProductExpert

  
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Q: QuestionIt is for 220V too?

Asked 8 years ago by ValeMilano.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Iron/Fuchsia

• A:Answer Hi there, this is Krystal with Dyson. Thank you for your interest in the Dyson Supersonic Hair Dryer. Dyson products are made for the country in which they are sold in. Dyson products purchased in the US operate on 110-120v. They are not multi-voltage. Best Wishes, Krystal Dyson Customer Service

  Answered 8 years ago by DysonProductExpert

  
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Q: QuestionCan I use this in Japan?

Asked 8 years ago by gentleman.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Iron/Fuchsia

• A:Answer Hi there, this is Krystal with Dyson. Thank you for your interest in the Dyson Supersonic. Dyson machines are intended to be used in the country in which they are purchased in and will come with the correct voltage for that country. Our machines are not multi-voltage and a power converter is not recommended. Best Wishes, Krystal Dyson Customer Service

  Answered 8 years ago by DysonProductExpert

  
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Q: QuestionHow much does the blow dryer weigh?

Asked 9 years ago by Boymom.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Iron/Fuchsia

• A:Answer Hi there, this is Krystal with Dyson. The Dyson Supersonic™ hair dryer weighs about 1.8 lbs. Best Wishes, Krystal Dyson Customer Service

  Answered 8 years ago by DysonProductExpert

  
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Q: QuestionCan I use a USA bought with 110-120 volt in Europe with 220 volt?

Asked 5 months ago by Peter.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Nickel/Copper

Q: QuestionNew or refurbished ?

Asked 5 months ago by Alexis.

Q: QuestionAre the two control buttons, heating and cooling, supposed to be the same height and pressure ? I have a new Dyson and the cooling button is flush to the surface, does not click and difficult to press.

Asked 8 months ago by Eagle.

This question was asked about the related product: Dyson - Supersonic Hair Dryer - Iron/Fuchsia

• A:Answer No, this sounds like a defect.

  Answered 7 months ago by CaitlinJ

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