Questions & Answers
- Model:
- 405863-01/447625-01
- |
- SKU:
- 6504483
Highly rated by customers for: Weight, Suction, Ease of use
$519.99Your price for this item is $519.99
Clearance
Comp. Value: $649.99
The comparable value price is $649.99
Page Showing 21-37 of 37 questions
Q: QuestionWhat’s the difference between the V 12 and the V 15?
Asked by Anonymous.
- A:Answer Hi there, this is Kelly with Dyson. V12 is a smaller, more compact model than the V15. If you have a smaller home or apartment, you may appreciate the smaller size on the V12. This models clear dust bin is smaller in size than the V15, and the V12 is one of the only cord-free models that offers an on/off power button, rather than a trigger you need to hold down to power the machine. V15 is a larger machine, and would have a trigger that you'd need to hold down while in use. Both V12 and V15 offer up to one hour of run time, though V15 will have a bit more suction power, overall. Best wishes, Kelly Dyson Customer Support
Answered by DysonProductExpert

Q: QuestionWhen will Dyson have the V12 spare batteries in stock.
Asked by Brian.
- A:Answer Check their website
Answered by DavidG
Q: QuestionWhat head should we use for shag carpets and more potentially fragile carpets that we have in our house? Or is there a way to manually stop the rotating components of the head?
Asked by Zerobot.
- A:Answer I would still use the regular head but turn it to eco mode
Answered by DavidG
Q: QuestionHas anyone used this vacuum on a Ruggable? I have a hard time finding vacuums that don’t just suck the rug up.
Asked by Kaitlyn.
- A:Answer It sucks up my flimsier throw rugs.
Answered by KristinR
Q: QuestionIs the crevice tool small enough for use around seats of a car.
Asked by tinamarie.
- A:Answer Yes! I’ve used it in my car and it worked really well
Answered by Ashley
Q: QuestionCan you use it to clean tile?
Asked by Fifi.
- A:Answer Yes bare floor head works very well on all bare flooring
Answered by Adambgood
Q: QuestionIs the V10 animal any better than this one? Is the V12 a smaller unit?
Asked by MichaelS.
- A:Answer V12 is a smaller and lighter unit. I highly recommend it over the V10 at least you have too much dirty. It has a very small compartment so you would have to empty it frequently.
Answered by AnaV
Q: QuestionCan I bring and use this vacuum in 220 Volt countries? Thank you.
Asked by LoyalUser.
- A:Answer Hi there, this is Tia from Dyson! Great question! As it stands, our machines are intended for use in the country where they are sold and international adapters aren’t recommended. Machines manufactured for the United States are designed solely for 110-120v electricity. Use of adapters may void the warranty. We appreciate your interest in Dyson technology! Best wishes, Tia Dyson Customer Support
Answered by DysonProductExpert

Q: QuestionHow long does it take to recharge?
Asked by Mustangmommy.
- A:Answer At least an hour. If the battery is dead, it could take up to 4 hours to charge. Consider that along with runtime…. Unless you live in a mobile home or a basement, you’ll have to get spare batteries to use once a battery loses charge. Otherwise, you’ll have to plan to vacuum for 30 minutes, charge battery, then repeat.
Answered by Dave
Q: QuestionDoes the dyson v-12 only come with 1 battery?
Asked by Scotto.
- A:Answer Comes with one batter.
Answered by Nosweat
Q: QuestionDoes the vacuum work well with vinyl plank floors?
Asked by Yvonne.
- A:Answer Absolutely.
Answered by DebraB
Q: QuestionI have V11 and the moving company lost the box so I have to buy a new one. What is the difference between v11 and v12?
Asked by dutch.
- A:Answer Hi there Dutch, this is Tia from Dyson. The differences between the V11 and V12 can vary, depending on which model you select as the floor tools will not be the same. For example, the model you're viewing, V12 Detect Slim, includes our Laser Slim Fluffy cleaner head which is made specifically for hard floors and our Motorbar floor tool which is suitable for both hard and carpeted floors. The V11 may only include our Torque drive cleaner head which would be designed for use on both hard floors and carpeted areas. Thanks for your support of Dyson technology! Best wishes, Tia Dyson Customer Support
Answered by DysonProductExpert

Q: QuestionWhat is the difference between the v11 and v12?
Asked by V12.
- A:Answer One up
Answered by Adambgood
Q: QuestionDoes the v-12 cordless only come with ONE battery
Asked by Scott.
- A:Answer Yep! Consider the charge time and runtime as well. Plus the cost of additional batteries in order to vacuum whole house.
Answered by Dave
Q: QuestionDoes anyone know how much space the wall mount needs? I am trying to see if it will fit in a place before I buy it.
Asked by Charles.
- A:Answer The it doesn’t need much space, the bottom of the batter component slide into the wall mount,
Answered by MoniqueS
Q: QuestionDo you sell replacement batteries. How much. What is the life expectancy of a battery.
Asked by Biglarrr.
- A:Answer Hi there, this is Kelly with Dyson. How long a battery will last in your Dyson can vary widely. Things that will affect battery life: suction mode used most often, how well the machine is maintained and kept clear of blockages and how well the filters are washed. You can find replacement batteries right on the Dyson website. Best wishes, Kelly Dyson Customer Support
Answered by DysonProductExpert

Q: Questionwhy does the brush stop turning when I try to vacuum my carpet? Also can you explain the different attachments? Thank you
Asked by kateJ.
- A:Answer The head used for carpet is finicky. Unless you have the right pile carpet, the head will not work. I returned this vacuum hours after using it. I’m not sure how the attachments work for that model. I got the animal 3 in place of stick vacuum. The difference in quality of clean carpet is crazy. Hopefully you’re within your return window.
Answered by Dave
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