A:AnswerIt only works with the yellow and purple roller attachment piece. If you’re not using that piece it doesn’t work. My opinion I don’t think it needs replaced unless it’s a feature you really like. It doesn’t affect the function of the vaccum. It’s more of a satisfying feature.
A:AnswerMake sure the contacts are clean and properly attached. Also make sure the battery isn’t low or completely depleted. Contact Dyson warranty or BestBuy directly if that doesn’t work. Do not wait too long or you’ll miss your refund/replacement period.
A:AnswerHello, thank you for reaching out with your question about your Dyson V15 Detect Extra Cordless Vacuum. We understand how frustrating it can be when your vacuum doesn't perform as expected. The issue you're describing, where the vacuum runs in spurts, could be due to a blockage or a filter that needs cleaning. Here are a few steps you can try to resolve the issue: Check for blockages: Inspect the vacuum for any blockages in the wand, brush bar, or bin inlet. Remove any debris you find. Clean the filter: Wash the filter under cold water and let it dry completely for at least 24 hours before reattaching it. Inspect the battery: Ensure the battery is fully charged and not damaged. If the battery is old, it might need replacing. If these steps do not resolve the issue, it might be best to have your vacuum serviced. Please do not hesitate to contact us via askdysonus@dyson.com. We would be delighted to assist you further. Warm regards, Dyson Customer Support
A:AnswerHello, thank you for your inquiry about the Dyson V15 Detect Extra. Please be informed that you can stop the brushes from working on Travertine floors. The V15 Detect Extra comes with a High Torque cleaner head that has a switch to turn off the brush bar. This feature is particularly useful for cleaning delicate hard floors like Travertine, as it prevents potential scratching or damage. If you need further assistance or have any additional questions, please feel free to reach us at askdysonUS@dyson.com We would be delighted to assist you further. Warm regards, Dyson Customer Support
A:AnswerV15 for allergies it is amazing how much pollen and other indoor pollutants it picks up. Our grandson has allergies so we are buying his parents one for Christmas
A:AnswerHello, thank you for your question regarding Best Buy's return policy for the Dyson V15 Detect Extra Cordless Vacuum. Please be informed that Best Buy's standard return policy allows you to return the Dyson V15 Detect Extra, within 30 days of purchase for a full refund. Please ensure the vacuum is in like-new condition and includes all original packaging and accessories. For more detailed information, you can visit Best Buy's official return policy page or contact their customer service. If you have any further questions or need additional assistance, please do not hesitate to contact us via askdysonus@dyson.com We would be delighted to assist you further. Warm regards, Dyson Customer Support
