“My unit keeps serging on and off but will not run steady nor does it vacuum anything up even after full charge. What can I do to make it run smooth?”
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Try changing the filter
Sorry, there was a problem. Please try again later.Hi there, This is Dan with Dyson. The pulsating or surging sound you are hearing is a design feature of the Dyson digital motor that is intended to alert of a blockage in the machine. This may also be the result of a clogged filter. As a friendly reminder, we want to ensure the washable filter is washed and dried at least once every month. The following videos should prove useful in eliminating the pulsating sound you are hearing: Blockage check: https://youtu.be/fdnu4yk-5vI Washing the filter: https://youtu.be/-e8dmP0mf_E Should the symptoms persist, please don't hesitate to our customer support helpline for detailed assistance. We're always keen to ensure your machine is performing as designed. Best wishes, Dan
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