“If I need assistance with the devices, can I go into my Best Buy store for help or is help delivered via online with Eargo only?”
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Hi. If you need assistance with your Eargo devices, it is required that you call Eargo for assistance. They are the experts for their product and have a team of hearing professionals and client care specialists available to speak with customers. They can be reached at 800-615-9000, option 2. Their hours are Monday through Friday 8am to 8pm CST and 10am to 3pm on Saturdays. You can also access their comprehensive video library online at eargo.com/guides 24/7. Best Buys stores do not offer in-store support for such a specialized product at this time.
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