A:AnswerBest Buy allows you to use Eargo hearing aids for 60 days in your everyday listening situations to be certain your Eargo hearing aids are right for you. If they do not meet your needs, you can return them for a full refund. To initiate the return, you would contact Eargo directly and the purchase price would be refunded from Best Buy.
A:AnswerHello! First, a little background. Eargo's 2nd headquarters is in Nashville and we've fit numerous musicians in the city. As the person responding, you should also know that I'm a semi-pro guitarist as well as an audiologist. There are few technical things I can mention. 1) The placement of Eargo at the entrance of your ear canal allows the outer ear to function normally to funnel sound into the microphone. This will give a more natural sound experience compared to a behind-the-ear (BTE) hearing aid. 2) The use of Flexi Fibers allows the ear canal to remain "open" allowing lower frequency sounds to enter the ear canal unblocked. 3) The Neo HiFi has an extended frequency response which is helpful for speech understanding and listening to music. 4) Our audiologists can do remote programming of the hearing aids if needed for fine-tuning.
We've worked with so many musicians who have tried traditional BTE hearing aids who love the sound and discreet fit. The in-canal fitting also allow for use of large cup style ear phones, All that being said, any hearing aids' performance will be highly subjective to the person wearing it. A guitar tone that sounds great to me may not be to your liking. Make sense? That's you have a 60-day trial period when you purchase through Best Buy to really evaluate Eargo in your real life and work closely with our team. I hope this helps!
A:AnswerEargo hearing aids are not specifically designed to treat tinnitus. The sound amplification provided by medical-grade hearing aids like Eargo can provide some relief by "masking" the effect of tinnitus by amplifying speech and environmental sounds. Tinnitus is commonly perceived as ringing, hissing, buzzing, clicking or roaring in the ears. The description varies from person to person. Eargo does not offer any assurance that our hearing aid will provide relief from tinnitus.
A:AnswerNo. Eargo hearing aids come pre-set with 4 listening programs and function extremely well for the vast majority of users right out of the box. If you want to use the Eargo app and need help with it, the Eargo support team is very patient and can guide you through using the app.
A:AnswerEargo hearing aids are designed to be worn about 16-18 hours a day and need to be recharged each evening. You do not want to submerge them in water or they will be ruined. They can be worn while exercising or out in the rain, but they cannot be saturated or submerged.
A:AnswerEargo’s team of licensed hearing professionals are able to personalize the hearing devices on behalf of an Eargo user to customize the sound quality, alter device performance in noise and manage the programs. They can customize the number, order, and type of programs and help mitigate an issue like feedback (or whistling), should it occur. This is done remotely by using the Eargo app and Bluetooth connection in the charger. It's very easy to do.
A:AnswerGood question. Eargo hearing aids are designed with patented "Flexis" that come in different sizes and styles. Their design allows the ear canal to remain "open" so that certain sounds a person can hear well will pass through naturally and the Eargo design does NOT give the wearer a plugged feeling like traditional hard completely in-the-canal hearing aids.
A:AnswerEargo hearing aid systems are only sold in pairs. There have been numerous people over the years who bought Eargos and only have one-sided hearing loss. They choose to use the other device as either a back-up or they rotate use to make both last longer in general. The cost of a pair of Eargo hearing aids may actually be the same or less than buying one traditional behind-the-ear hearing aid. If you want to discuss this with a hearing professional please call 800-615-9000.
A:AnswerEargo hearing aids fit approximately 80% of ears. The soft medical grade silicone Flexis come in different shapes and sizes to conform to the shape of your ear canal. In addition your 60-day trial period from Best Buy allows you to work closely with Eargo's team of licensed hearing professionals to ensure the best fit. If for any reason your Eargos do not fit your canals comfortably within the 60 day trial period, you are able to return them for a full refund.
A:AnswerEargo hearing aids are an FDA registered exempt medical device designed to improve mild to moderately severe high frequency hearing loss. They are not hearing protection and therefore cannot lessen the sound damage from skill saws. Hearing protection should be used when operating machinery like this.
A:AnswerHi. If you need assistance with your Eargo devices, it is required that you call Eargo for assistance. They are the experts for their product and have a team of hearing professionals and client care specialists available to speak with customers. They can be reached at 800-615-9000, option 2. Their hours are Monday through Friday 8am to 8pm CST and 10am to 3pm on Saturdays. You can also access their comprehensive video library online at eargo.com/guides 24/7. Best Buys stores do not offer in-store support for such a specialized product at this time.
A:AnswerHi. Eargo hearing aids do not re-map or transpose higher frequencies to lower frequencies. Eargo provides a free consultation with one of their hearing professionals if you'd like your hearing test to be reviewed to see if Eargo may be an option. A second opinion never hurts. Please call them at 800-615-9000 and select the option to possibly be a new client.
A:AnswerAll hearing aids, including Eargo, are designed to address speech clarity and hearing loss first. As a secondary benefit from wearing Eargo, some people report that their tinnitus becomes less noticeable. I wish we could tell you Eargo hearing aids can make tinnitus go away, but we can’t. Since you report unilateral hearing loss and constant tinnitus, we strongly suggest getting a copy of a recent hearing test from a local hearing professional and consulting with an Eargo licensed hearing professional about whether their hearing aids would be appropriate for you. To get started, please call them at 800-615-9000 and a sales team member can set up this consult.
A:AnswerHi. Eargo hearing aids have no latex in their materials whatsoever. The following information is from the technical R&D team - The plastic enclosure material on the outside is PC+PBT. Specific resin is Sabic Xenoy 5220U. The metal contacts are Stainless Steel. Specific grade is 316L.
Regarding the black color, there is a specific reason we will only ever make Eargos in black. The black color is designed for the hearing aid to be undetected when worn. Eargo devices fit completely in the ear canal. The microphone opening sits flush in the black shadow of the ear canal opening which helps it look virtually invisible. If it was any color on any skin type, you would see it. I hope this helps.
A:AnswerHi. All hearing aids, including Eargo, are designed to address speech clarity and hearing loss first. As a secondary benefit from wearing Eargo, some people report that their tinnitus becomes less noticeable. I wish we could tell you Eargo hearing aids can make tinnitus go away, but we can’t. If you have hearing loss and severe tinnitus, we suggest speaking with one of our licensed hearing professionals to see if Eargo devices would be right for you. Give us a call at 800-615-9000. You can also make an appointment with a local hearing professional if your tinnitus is quite severe.
A:AnswerYes, you can buy an extra charger by calling Eargo directly at 800-615-9000. Best Buy doers not sell them. Please understand, however, that if you are using the app and connecting it via Bluetooth to the original charger that with the Eargo hearing aids, you will not be able to use for programming our personalization. The second charger can only be used for charging purposes only.
