A:AnswerEargo offers a minimum one-year loss & damage policy covering the first year on all their hearing aids and charger. A claim can be made one time during that period of coverage and there is a small processing and deductible fee to be paid. You would contact Eargo directly to access this part of the warranty. The way Eargo hearing aids are designed, there is a small likelihood they would fall out of your ears during jogging as long as they were inserted into the ear canal properly. To further minimize loss, only store the haring aids in the charger when they are not in use.
A:AnswerHi. Many people who have purchased Eargo hearing devices have been able to use HSA or FSA funds for reimbursement. Please check with your plan administrator to be certain.
A:AnswerHello. Eargo does not file insurance claims or provide paperwork for insurance reimbursement at this time. You would have to contact your insurance provider to specifically see if Eargo is covered and if you can file for reimbursement on your own. If you truly want Eargo and do not have coverage for it, you can arrange financing through Best Buy.
A:AnswerHello. Eargo is available through BestBuy.com only. You cannot see or demo Eargo hearing aids at any of their stores right now. By purchasing Eargo through Best Buy, you will receive a 60-day trial period and receive full support from Eargo's team of licensed hearing professionals to maximize the benefit of their hearing aids. If you are not satisfied for any reason, you are allowed to return the hearing aids directly to Best Buy for a full refund.
A:AnswerHello! HSA/HRA/FSA are acronyms for a type of Health Savings Account offered as part of health insurance coverage. If you purchase Eargo hearing aids and have such a health plan, you are eligible to turn in the bill to apply towards your health savings account. Please verify this with a contact person involved with your plan.
A:AnswerHi! Eargo hearing aids are 100% rechargeable. There is no need to purchase batteries. When you purchase Eargos they come complete with a charging pod that by itself can be charged to last 5-6 days. It functions very similar to an Apple Airpods charging case. The hearing aids themselves will hold a charge for 16 hours which is long enough to use all day. It only takes 6 hours to charge our hearing aids for all day use.
A:AnswerMaking hearing care more affordable for everyone is very important to us, and Eargo is working with health insurers towards "in-network" status. However, this takes time. Your out-of-pocket costs may vary depending on plan benefits, eligibility, deductible, co-insurance, and model of device chosen. Benefit is not available through all insurance plans. Please consult your plan for coverage details. Please also note that Medicare does not currently cover hearing aids.
A:AnswerYes, Eargo has a unique approach to using Bluetooth (BT). Since Eargo hearing aids are too small to have a Bluetooth receiver inside, the charger has the BT receiver installed to communicate with the Eargo app on your smartphone. With the Eargo app, you are able to personalize your Eargo hearing aids by adjusting frequency bands, adding or deleting listening programs, and other functions. The changes you make are communicated to the charger and then uploaded into the hearing aids when placed into the charger.
A:AnswerIf you already have hearing test results, call and talk to an Eargo Personal Hearing Guide about whether Eargo is right for you. 800-615-9000 If you don’t have results from a hearing test, talk to a Personal Hearing Guide about Eargo’s hearing check at eargo.com/hearing-health/hearing-check. Eargo hearing aids are specifically designed to help those with mild to moderate high-frequency hearing loss hear better. This type of hearing loss is the most common and is caused by noise exposure or simply natural aging. Eargo hearing aids are designed to help you so you can hear life more clearly. Each Eargo device has 4 custom-developed Sound Profiles that are built on 30 years of research from world-renowned National Acoustics Laboratories and further refined with our own research and clinical studies. In addition to the Sound Profiles, Eargo has a mobile app as well. So, if you have mild to moderate high-frequency hearing loss, Eargo was meant for you.
A:AnswerEargo devices are hearing aids - Exempt medical devices registered with the FDA and subject to FDA regulations on standards for performance, manufacturing, labeling, and safety. Most other options sold online are amplifiers – “Personal Sound Amplifiers” or PSAPs. They are general amplifiers that make everything louder and do not have to meet the same standards as hearing aids. By their definition, PSAPs are meant to amplify environmental sounds for “non-hearing-impaired” consumers.
A:AnswerHi. Can you clarify your question please? We don't know if you're asking if you can use your health insurance when buying Eargo hearing aids or if you can purchase insurance from Best Buy.
