“got a new head unit with apple carplay, got this camera and got it installed per the directions, I'm not getting video only see the parking lines? any ideas for trouble shooting this issue?”
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We are sorry you are having issues with your camera. You can reach out to the support team who will go over your connections in the vehicle with you. Information can be found in the included install instructions that came with the camera.
Sorry, there was a problem. Please try again later.My backup camera works perfectly fine but I did have it installed by Best Buy radio technicians so I’d recommend asking them this question as they are the experts. I also added several years of Geek Squad protection … just in case there is a need for troubleshooting. There’s probably a glitch in your wiring set up. I do know that they configured the b/u camera to operate in reverse only and it does not work otherwise from the Pioneer radio. I suppose that’s a safety feature but wiring electronics can be tricky so I couldn’t have made the purchase without the Best Buy installation included. They do great work.
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