“I've had mine for 3 months now and during the night, it suddenly deleted itself out of Homekit. How can I prevent it from doing this and how can I get the Homekit code to add it back? For the price, this thermostat has been a huge disappointment.”
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That's not the experience we want you to have. Please reach out to our Customer Support experts for troubleshooting assistance, here: http://ecobee.com/get-help
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