Questions & Answers
Page Showing 1-4 of 4 questions
Q: QuestionI have a Deebot N79SE and just purchased a new Deebot 600. How do I get both Deebots to work with the Google Assistant at the same time? The Google Assistant app allows me to select only one of the Deebot's listed, not both!!
Asked by 2oK4Me.
- A:Answer Unfortunately only one DEEBOT can be controlled using the Google Assistant at a time
Answered by Ecovacs Support Team

Q: QuestionDoes this also do mopping? Does it come with the necessary accessories for Mop feature?
Asked by Chico.
- A:Answer Hi, Thank you for the review. The Deebot 600 is not coming with mopping function.Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Best, Ecovacs Customer Care
Answered by Ecovacs Support Team

Q: Questionwhat is error code 1001 on the ecovacs deebot 600
Asked by sol.
- A:Answer Hello, We’re sorry to hear about the connection issues. For the initial connection, a 2.4GHz signal is required. Once connected, a 5GHz signal or cellular can go back to being used. If you could please reach out to us at customerservice@ecovacs.com we’ll be happy to help walk the robot through this process. Best, Ecovacs Customer Care
Answered by Ecovacs Support Team

Q: QuestionMy vacuum goes off automatically at 12:00 am. I’ve tried to cancel the program and reprogram to 2 days in the morning but it still goes off at midnight!?
Asked by Jrapp.
- A:Answer Hello, We’re sorry to hear the robot has been running into some trouble. Please reach out to us at customerservice@ecovacs.com we’ll be happy to help diagnose and troubleshoot the issue. Best, Ecovacs Customer Care
Answered by Ecovacs Support Team

Page 1, Showing 1-4 of 4 questions
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