I have a two level cond, does it go up and down stairs null

Thank you for your inquiry! The X11 model supports mapping and cleaning on multiple floors. However, please note that to clean different levels, you will need to manually move both the robot and its docking station to the desired floor and ensure the robot successfully detects the dock.If you would like more detailed information or technical guidance, please feel free to contact our technical support team at support.us@ecovacs.com. They will be happy to assist you further.

“I have a two level cond, does it go up and down stairs”

Asked by Anonymous 1 week ago

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ECOVACS Robotics - DEEBOT X11 OmniCyclone Robot Vacuum and Mop, PowerBoost Charging 19,500Pa Blast Suction Bagless Station, OZMO Roller 2.0 - Black-Front_Standard

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Thank you for your inquiry! The X11 model supports mapping and cleaning on multiple floors. However, please note that to clean different levels, you will need to manually move both the robot and its docking station to the desired floor and ensure the robot successfully detects the dock.If you would like more detailed information or technical guidance, please feel free to contact our technical support team at [email protected]. They will be happy to assist you further.
Answered by Ecovacs Support Team 4 days ago
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unfortunately not
Answered by arvindkrishnanarayana 4 days ago
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