Questions & Answers

Q: QuestionDoes this router support Quality of Service (QoS) traffic prioritization?

• A:Answer Yes, the eero Pro 7 router supports QoS traffic prioritization.

Q: QuestionHow many devices can this eero Pro 7 mesh Wi-Fi system support?

• A:Answer The eero Pro 7 mesh Wi-Fi system can support up to 600+ connected devices.

Q: QuestionHow does the eero Pro 7 system ensure a stable connection?

• A:Answer The eero Pro 7 system uses TrueMesh software, TrueRoam, and TrueChannel to proactively maintain the most optimal and reliable Wi-Fi connection possible.

Q: QuestionWhat is the maximum wired speed supported by the eero Pro 7 system?

• A:Answer The eero Pro 7 system supports wired speeds up to 4.7 Gbps.

Q: QuestionWhat is the wireless speed of this eero mesh Wi-Fi system?

• A:Answer This eero mesh Wi-Fi system offers wireless speeds up to 3.9 Gbps.

Q: QuestionDoes this eero mesh Wi-Fi system have a built-in modem?

• A:Answer No, the eero mesh Wi-Fi system does not have a built-in modem.

Q: QuestionWhat kind of encryption does this router use?

• A:Answer The eero Pro 7 router uses WPA2 encryption for security.

Q: QuestionHow many devices can this eero Pro 7 router support?

• A:Answer The eero Pro 7 mesh router supports over 200 connected devices.

Q: QuestionWhat is the maximum internet plan speed supported by this eero mesh Wi-Fi system?

• A:Answer This eero mesh Wi-Fi system supports internet plans with speeds up to 5 Gbps.

Q: QuestionWhat is the maximum wireless speed supported by this router?

• A:Answer This router supports wireless speeds up to 3.9 Gbps.

Q: QuestionDoes this router have wired backhaul?

• A:Answer Yes, this router offers wired backhaul capability.

Q: QuestionI have eero - AC Dual-Band Mesh Wi-Fi 5 System (3-Pack), would this device work with eero 7?

Asked 5 months ago by Ahmed.

• A:Answer Hello Ahmed, you want to know if the eero Pro 7 Tri-band Mesh Wi-Fi System will work with your existing eero Dual-band Mesh Wi-Fi 5 System. The eero Pro 7 Tri-band Mesh Wi-Fi System is designed to work with your eero Dual-band Mesh Wi-Fi 5 System as it is backwards compatible. Will be best for you to use the eero Pro 7 Tri-band Mesh Wi-Fi System as your primary router with the existing as you satellites. Hope this has answered your question. Have an amazing day!

  Answered 4 months ago by Amazon Devices Customer Support

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Q: QuestionCan I pick and choose to connect to 2.5ghz, 5ghz or 6ghz? Or is it automatic depending on what device you’re using?

Asked 7 months ago by Lamri.

• A:Answer Hi Lamri247. Thanks for reaching out! eero uses a single SSID to broadcast the 2.4, 5, and 6 GHz bands. Devices will determine which band to connect to. This ensures your devices are able to move along eero's mesh efficiently, delivering the highest results to the devices throughout your entire home. I hope this helps. Have a great day!

  Answered 7 months ago by Amazon Devices Customer Support

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Q: QuestionHey so with the purchase of this, if I connect it to my home wifi, would I get the option to create a separate Ssid to my own devices or will it just act as the home wifi

Asked 2 days ago by Cesar.

Q: QuestionDo you have to have a Amazon account to use this system?

Asked 6 days ago by FredC.

• A:Answer Hi Fcarnal. Thanks for reaching out about the eero Pro 7 system! An Amazon account is not required to use eero. The eero app will give you the option to create an eero account or use your Amazon account if you'd like. I hope this helps. Have a great day!

  Answered 5 days ago by Amazon Devices Customer Support

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Q: QuestionDoes this create a wireless network for each satellite, or one overall network?

Asked 2 weeks ago by Graves.

• A:Answer Hi Graves. Thanks for reaching out! The eero Pro 7 system will create one overall network. One eero will connect to you modem to act as the gateway eero and the additional eeros will connect wirelessly. I hope that helps. Have a great day!

  Answered 2 weeks ago by Amazon Devices Customer Support

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Q: QuestionModel: ME10311SKU: 6612697 wil this work with Comcast/Xfinity?

Asked 3 weeks ago by sergei.

• A:Answer Hello and thank you for asking this question. Eero routers are compatible with Xfinity and most other Wi-Fi providers, they only need an outlet connection and an ethernet internet source like a modem to function. I hope this answers your question and that you have a great day.

  Answered 2 weeks ago by Amazon Devices Customer Support

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Q: QuestionSo the model number of the same devices in a 2 pack is a different model number from the 3 pack? I’m not asking about the Best Buy ME10211 or ME10311. I’m talking about the model number written on the bottom of the bottom of each EERO pro 7 router.

Asked 1 month ago by Fake.

• A:Answer Hello, thank you for your question. The key numbers and information found on the bottom of an eero Pro 7 router are the Serial Number (SN) and MAC Address. This information is printed on a sticker, often alongside a barcode. This confirms the device model for support or configuration purposes. I hope that helps, have a great day!

  Answered 1 month ago by Amazon Devices Customer Support

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Q: QuestionIf I put one of the eero’s in my detached garage that is 150 feet from my house and has metal siding on the outside and inside will it still receive a signal inside the garage?

Asked 2 months ago by Itsjustkam.

• A:Answer Hi Itsjustkam, at 150 feet with metal siding inside and out, the signal may have trouble getting through but it could still connect, just with slightly weaker performance. An Ethernet run or power line adapter would give you a stronger connection if needed. Hope this helps!

  Answered 2 months ago by Amazon Devices Customer Support

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