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Questions & Answers

Page Showing 1-7 of 7 questions
  • QuestionDoes this service cover appliances that are not under warranty?

    • Answer No, this service does not cover appliances that are not under warranty. The product description clearly states that "The appliance must be under a GSP or manufacturer warranty."
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat types of electric laundry appliances can be diagnosed with this service?

    • Answer This service can diagnose one electric laundry appliance that is not functioning normally. The appliance must be under a Geek Squad Protection (GSP) or manufacturer warranty. Complex diagnostics that require uninstallation, appliance repair outside of a GSP or manufacturer warranty, or a diagnostic for an additional appliance may be purchased separately from Best Buy.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the process for scheduling a follow-up visit if repairs are needed?

    • Answer If repairs are needed after the diagnostic, the technician will discuss the scope of work and provide a repair estimate. Once the repair is approved, the technician will order the required parts and schedule a follow-up visit to complete the repair.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat happens if the diagnostic reveals a complex issue that requires uninstallation or repair outside of the warranty?

    • Answer If the diagnostic reveals a complex issue that requires uninstallation or repair outside of the warranty, the customer may purchase additional services separately from Best Buy to address the issue. These additional services may include uninstallation, appliance repair, or diagnostics for additional appliances.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre there any additional fees or charges that may apply during the diagnostic process?

    • Answer Complex diagnostics that require uninstallation, appliance repair outside of a GSP or manufacturer warranty, or a diagnostic for an additional appliance may incur additional charges. These charges are separate from the standard diagnostic fee and must be purchased separately from Best Buy.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan multiple electric laundry appliances be diagnosed during a single visit?

    • Answer No, only one electric laundry appliance can be diagnosed during a single visit. The product description states that "We'll perform a diagnostic on one electric laundry appliance that isn't functioning normally."
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow do you handle situations where the diagnostic reveals an issue that cannot be resolved?

    • Answer If the diagnostic reveals an issue that cannot be resolved under the warranty, the customer may need to purchase additional services or repairs separately from Best Buy. Complex diagnostics, appliance repairs outside of warranty, or diagnostics for additional appliances may require separate purchases.
    This question and answer was generated by AI based on customer and product data.