Questions & Answers

Q: QuestionIs this power bank compatible with MagSafe charging?

• A:Answer Yes, this power bank is compatible with MagSafe charging.

Q: QuestionDoes this power bank have overload protection?

• A:Answer Yes, this power bank has overload protection.

Q: QuestionDoes this power bank have an automatic shut-off feature?

• A:Answer Yes, this power bank has an auto shut-off feature.

Q: QuestionHow many devices can be charged simultaneously with this power bank?

• A:Answer This power bank can charge two devices simultaneously.

Q: QuestionIs a USB-C cable included with this power bank?

• A:Answer Yes, a USB-C cable is included for recharging the power bank or your device.

Q: QuestionCan you charge the powerbank itself using wireless charging?

Asked 1 week ago by Lee.

• A:Answer Yes

  Answered 1 week ago by JEANHVerified Purchase

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Q: QuestionHow can I recharge the power bank? Can I use a wireless QI charger or only USB?

Asked 1 week ago by Jday129.

• A:Answer Usb

  Answered 1 week ago by JEANHVerified Purchase

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Q: QuestionIs it compatible with the Motorola Moto g stylus 5g 2024

Asked 2 weeks ago by Anonymous.

• A:Answer The SLIM METAL power bank features MagSafe magnets designed for MagSafe-compatible devices. If your Moto G Stylus 5G 2024 supports Qi wireless charging, it will work when placed on the charging pad — but it won't magnetically attach. You can use a magnetic ring adapter on your case for a secure fit. 😊

  Answered 2 weeks ago by Energizer PowerPacks Service Team

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Q: QuestionIs it compatible with iPhone 12?

Asked 3 weeks ago by Anonymous.

• A:Answer Yes

  Answered 1 week ago by JEANHVerified Purchase

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Q: QuestionHow do I recharge the power bank? And what size charging block should I use?

Asked 2 months ago by Anonymous.

• A:Answer It recharges via USB-C and you can use a normal 45w to recharge it quickly.

  Answered 1 month ago by EZieg

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Q: QuestionIs this compatible with an iPhone 13 mini?

Asked 2 months ago by Maysie.

• A:Answer Yes

  Answered 1 week ago by JEANHVerified Purchase

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Q: QuestionDoes this work for Android Samsung phones? " A versions?

Asked 2 months ago by Anonymous.

• A:Answer Yes, it works with Samsung Galaxy A‑series phones for charging. These phones support Qi wireless charging, so they can charge normally. However, most A‑series models do not support MagSafe, so the magnetic hold will be weak or not active. For more stable and faster charging, using the USB‑C cable is recommended.

  Answered 2 months ago by Energizer PowerPacks Service Team

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Q: QuestionAre you claiming this product is Qi-certified, or simply Qi-compatible? You also mentioned Qi 2.0, but the output specifications do not appear to align with Qi 2.0 standards. Can you confirm whether this product is genuinely Qi-certified?

Asked 3 months ago by uk87.

• A:Answer Hi uk87, Here’s a brief clarification: Qi: The wireless charging function is Qi‑certified, supporting standard Qi power levels up to 15W. Qi2 family: Qi2 includes Qi2.0, Qi2.1, and Qi2.2. This product aligns with Qi2.0, which introduced magnetic alignment to help devices stay properly positioned. The wireless output remains 15W, as defined under Qi/Qi2.0. In short, this model provides Qi‑certified wireless charging with Qi2.0 magnetic alignment, not Qi2.1 or Qi2.2.

  Answered 3 months ago by Energizer PowerPacks Service Team

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Q: QuestionHi, I have an iPhone SE 3rd generation and purchased a magnetic ring/circle thing, so will that allow this charger to stay on my phone and charge while I’m walking around? I’m an Instacart Shopper so it’s super important to have a charged phone. Thx!

Asked 3 months ago by OldAndNotTechSavvy.

• A:Answer Hi OldAndNotTechSavvy, Yes, it can work — with a few important limitations to be aware of. Your iPhone SE (3rd generation) supports Qi wireless charging but does not have built‑in MagSafe magnets. Adding a magnetic ring to your phone or case allows the power bank to attach magnetically and charge wirelessly. However, the magnetic hold will be weaker than on MagSafe iPhones. For walking around and light movement (like shopping or quick stops), many users find it stays attached well enough. For an active job like Instacart shopping, we recommend: ．Using a strong, well‑aligned magnetic ring ．Avoiding thick or flexible phone cases ．Being cautious when bending, reaching, or moving quickly, as it may shift or detach If you need the most secure option while moving all day, plugging in a short USB‑C cable from the power bank to your phone will provide a much more stable connection and faster charging.

  Answered 3 months ago by Energizer PowerPacks Service Team

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Q: Questioncan I use on a Motorola g 2026 with a magsafe case?

Asked 4 months ago by Krystal.

• A:Answer Hi Krystal, This charger can wirelessly charge phones that support Qi or Qi2, but Motorola phones don’t have built‑in MagSafe. Even with a MagSafe‑style case, the magnetic hold may be weak, and alignment might not be secure.

  Answered 4 months ago by Energizer PowerPacks Service Team

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Q: QuestionCan you use on iPad generation 9

Asked 5 months ago by Jenille.

• A:Answer Hi Jenille, You can use this power bank with an iPad 9th gen, but only with a cable, not magnetically: ．The power bank has a USB‑C PD output, so if you use a USB‑C to Lightning cable, it can charge your iPad 9 just like a regular wired power bank. ．The magnetic wireless charging feature is designed for iPhone 12 and newer with MagSafe, and iPad 9 does not support MagSafe or Qi wireless charging, so it won’t attach or charge wirelessly. So it will work as a compact wired backup battery, just not as a magnetic/wireless charger for that iPad.

  Answered 5 months ago by Energizer PowerPacks Service Team

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Q: QuestionWill this work for a Samsung galaxy A54?

Asked 5 months ago by Anonymous.

• A:Answer Hi Customer, This power bank can charge a Samsung Galaxy A54, but only with a cable: The power bank has a USB‑C PD output, so you can use a USB‑C to USB‑C cable to charge your Galaxy A54 just like a standard wired power bank. The magnetic wireless charging is designed mainly for iPhone 12 and newer with MagSafe. Many mid‑range Android phones, including the Galaxy A series, do not have built‑in wireless charging, so the A54 will typically not charge wirelessly or magnetically attach unless you use a special Qi‑compatible case. So yes, it will work for your A54, but as a wired power bank, not as a magnetic wireless charger.

  Answered 5 months ago by Energizer PowerPacks Service Team

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Q: QuestionWill it charge samsung galaxy 25 ultra with it the wire

Asked 5 months ago by Baby.

• A:Answer Yes it should

  Answered 5 months ago by user712581Verified Purchase

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Q: QuestionWhy my iPhone 12 Pro Max says ‘slow charger’ when wirelessly charging with this power bank?

Asked 6 months ago by Sc747.

• A:Answer spec says it will only do 20w magsafe charging.

  Answered 5 months ago by Anonymous

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