Questions & Answers

Q: QuestionIs this power bank compatible with MagSafe charging?

• A:Answer Yes, this power bank is compatible with MagSafe charging.

Q: QuestionDoes this power bank have overload protection?

• A:Answer Yes, this power bank has overload protection.

Q: QuestionDoes this power bank have an automatic shut-off feature?

• A:Answer Yes, this power bank has an auto shut-off feature.

Q: QuestionHow many devices can be charged simultaneously with this power bank?

• A:Answer This power bank can charge two devices simultaneously.

Q: QuestionIs a USB-C cable included with this power bank?

• A:Answer Yes, a USB-C cable is included for recharging the power bank or your device.

Q: QuestionHi, I have an iPhone SE 3rd generation and purchased a magnetic ring/circle thing, so will that allow this charger to stay on my phone and charge while I’m walking around? I’m an Instacart Shopper so it’s super important to have a charged phone. Thx!

Asked 6 days ago by OldAndNotTechSavvy.

• A:Answer Hi OldAndNotTechSavvy, Yes, it can work — with a few important limitations to be aware of. Your iPhone SE (3rd generation) supports Qi wireless charging but does not have built‑in MagSafe magnets. Adding a magnetic ring to your phone or case allows the power bank to attach magnetically and charge wirelessly. However, the magnetic hold will be weaker than on MagSafe iPhones. For walking around and light movement (like shopping or quick stops), many users find it stays attached well enough. For an active job like Instacart shopping, we recommend: ．Using a strong, well‑aligned magnetic ring ．Avoiding thick or flexible phone cases ．Being cautious when bending, reaching, or moving quickly, as it may shift or detach If you need the most secure option while moving all day, plugging in a short USB‑C cable from the power bank to your phone will provide a much more stable connection and faster charging.

  Answered 6 days ago by Energizer PowerPacks Service Team

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Q: Questioncan I use on a Motorola g 2026 with a magsafe case?

Asked 3 weeks ago by Krystal.

• A:Answer Hi Krystal, This charger can wirelessly charge phones that support Qi or Qi2, but Motorola phones don’t have built‑in MagSafe. Even with a MagSafe‑style case, the magnetic hold may be weak, and alignment might not be secure.

  Answered 2 weeks ago by Energizer PowerPacks Service Team

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Q: QuestionCan you use on iPad generation 9

Asked 1 month ago by Jenille.

• A:Answer Hi Jenille, You can use this power bank with an iPad 9th gen, but only with a cable, not magnetically: ．The power bank has a USB‑C PD output, so if you use a USB‑C to Lightning cable, it can charge your iPad 9 just like a regular wired power bank. ．The magnetic wireless charging feature is designed for iPhone 12 and newer with MagSafe, and iPad 9 does not support MagSafe or Qi wireless charging, so it won’t attach or charge wirelessly. So it will work as a compact wired backup battery, just not as a magnetic/wireless charger for that iPad.

  Answered 1 month ago by Energizer PowerPacks Service Team

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Q: QuestionWill this work for a Samsung galaxy A54?

Asked 1 month ago by Anonymous.

• A:Answer Hi Customer, This power bank can charge a Samsung Galaxy A54, but only with a cable: The power bank has a USB‑C PD output, so you can use a USB‑C to USB‑C cable to charge your Galaxy A54 just like a standard wired power bank. The magnetic wireless charging is designed mainly for iPhone 12 and newer with MagSafe. Many mid‑range Android phones, including the Galaxy A series, do not have built‑in wireless charging, so the A54 will typically not charge wirelessly or magnetically attach unless you use a special Qi‑compatible case. So yes, it will work for your A54, but as a wired power bank, not as a magnetic wireless charger.

  Answered 1 month ago by Energizer PowerPacks Service Team

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Q: QuestionWill it charge samsung galaxy 25 ultra with it the wire

Asked 1 month ago by Baby.

• A:Answer Yes it should

  Answered 1 month ago by user712581Verified Purchase

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Q: QuestionWhy my iPhone 12 Pro Max says ‘slow charger’ when wirelessly charging with this power bank?

Asked 2 months ago by Sc747.

• A:Answer spec says it will only do 20w magsafe charging.

  Answered 1 month ago by Anonymous

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Q: QuestionWill this charger be able to use a fast 20watt USB-C power adapter charger to input a charge to the power bank itself? Can it also be charged by a computer?

Asked 3 months ago by FLIP.

• A:Answer It can be plugged into a computer to charge, as for fast charging, I don't think it's capable of that.

  Answered 3 months ago by omengamerVerified Purchase

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Q: QuestionPass through charging does not seem to work on my Pixel 10. Does this device support Pixel 10?

Asked 3 months ago by Alan.

• A:Answer Hi Alan, This power bank supports Google Pixel 10 for wireless and wired charging, but it does not offer pass-through charging (charging your phone while the power bank itself is charging). That feature isn’t included in this model’s design.

  Answered 3 months ago by Energizer PowerPacks Service Team

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Q: QuestionIs this rechargeable or one time use? I am assuming it is rechargeable but want to be sure before buying it.

Asked 3 months ago by PN218.

• A:Answer Yes, it is rechargeable. Definitely not a single use.

  Answered 3 months ago by MeganDVerified Purchase

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Q: QuestionDoes this support pass through charging? Like could I plug it in while it is attached to my device and it would charge the device first?

Asked 3 months ago by jrain.

• A:Answer It will continue to charge both your device as well as the charger.I am not sure if it charges one before the other though.

  Answered 3 months ago by MeganDVerified Purchase

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Q: QuestionDoes it work with a iphone11 pro max

Asked 3 months ago by Peedee.

• A:Answer Yes it does, it'll charge fast on the newer iPhones.

  Answered 3 months ago by omengamerVerified Purchase

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Q: QuestionCan this be mailed domestically via USPS ground?? If so, what special restrictions are required relative to packaging and marking.

Asked 3 months ago by ChrisB.

• A:Answer Mine was safely delivered

  Answered 2 months ago by SmoothVerified Purchase

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Q: QuestionWhat does the power button does? Can I power it off even when it’s attached with MagSafe?

Asked 4 months ago by Magmen.

• A:Answer Press the power button twice will turn on or off the power bank.

  Answered 4 months ago by MikeCVerified Purchase

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Q: QuestionConfusion about the capacity. A lot of Li+ batteries have a nominal voltage of 3.7V. So the battery capacity on the box seems off by a bit. It lists 5000mAh/19.25Wh(max), I was expecting 18.5Wh (nominal). Also the rated capacity seems lower than expected

Asked 4 months ago by Bigjeff.

• A:Answer Hi Jeff, Great observation! The difference you noticed is due to how manufacturers calculate and report capacity. The 5,000mAh rating refers to the cell’s capacity at its nominal voltage (around 3.7V), which equals roughly 18.5Wh. The 19.25Wh figure on the box represents the maximum energy at full charge (4.2V), not the nominal value. The “rated capacity” is often slightly lower because it accounts for conversion losses when stepping up to 5V for USB output. --Energizer PowerPacks Service Team

  Answered 4 months ago by Energizer PowerPacks Service Team

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