Questions & Answers

Q: QuestionWhat are the safety features included in the power bank?

• A:Answer The Energizer PowerSafe Management system safeguards against short circuits, overcharging, and over-discharging for both the power bank and connected devices.

Q: QuestionHow many devices can the power bank charge simultaneously?

• A:Answer This power bank has the capability of charging up to three devices simultaneously.

Q: QuestionWhat is the maximum charging power output of the USB-C ports?

• A:Answer The two USB-C outputs provide up to 15W of charging power.

Q: QuestionHow long does it take to fully charge the power bank?

• A:Answer It takes 3.35 hours to fully charge the power bank.

Q: QuestionSo I bought this roughly a few months back and suddenly my portable charger shows 0 then on the display it almost looks like its refreshing or something, is there something wrong with my charger now?

Asked 4 days ago by ToryS.

• A:Answer Hi Tory， It sounds like your power bank may be experiencing a display or charging issue. The screen showing “0” and refreshing repeatedly is not normal behavior. This could indicate a battery or internal circuit problem. Here’s what you can do: Try a full recharge using the original cable and a reliable wall adapter. If the issue persists, please contact our support team for troubleshooting or a possible replacement: https://support.energizerpowerpacks.com/

  Answered 1 day ago by Anonymous

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Q: Questioncan this be recharged by solar

Asked 3 months ago by anonymous.

• A:Answer No

  Answered 2 months ago by RachelVerified Purchase

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Q: QuestionDoes this work with an iPhone 14 Pro Max?

Asked 5 months ago by Ksmooth.

• A:Answer Yes, this power bank is compatible with your iPhone 13. The iPhone 13 uses a Lightning port for wired charging, and this power bank has both USB-C and USB-A ports. You can charge your phone using a USB-C to Lightning cable or a USB-A to Lightning cable. It also supports the Qi wireless charging standard, which the iPhone 13 is compatible with. -- Energizer PowerPacks Service Team

  Answered 3 months ago by Anonymous

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Q: QuestionWhat are the codes in the display? The manual does not say what the codes mean. Where can I find what these codes are? For example: A blinking 5 and a fixed 8 (together), or E8 etc. Thanks.

Asked 5 months ago by zvik.

• A:Answer It should be mentioned in the manual but the blinking number shows that it's charging and with go down or up soon to show that it's in use, for example a solid 1 and a blinking 4 would mean 14 percent total battery and currently in use going either down to 13 (solid 1 blinking 3 if being used) or 15 (solid 1 blinking 5 if recharging the power bank)

  Answered 2 months ago by DavidBVerified Purchase

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Q: QuestionWill the portable battery charger/ power bank charge phone without being connected to power outlet?

Asked 5 months ago by Tony.

• A:Answer Hi Tony， Yes, absolutely! The Energizer MAX 5,000mAh Portable Battery Charger is designed to charge your phone without needing to be plugged into a wall outlet. Once it's charged up, you can take it anywhere and use it to power your smartphone or accessories on the go—perfect for travel, commutes, or emergencies. Just make sure the power bank itself is charged before heading out!

  Answered 1 month ago by Anonymous

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Q: QuestionDoes it have pass-through charging?

Asked 6 months ago by GaryR.

• A:Answer Yes it does

  Answered 5 months ago by CoachJacksonVerified Purchase

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Q: QuestionCan this Lithium battery charger be carried on air flights?

Asked 9 months ago by Flylady.

• A:Answer The box says it can be used on flights. So don't think why you couldn't do that. Its just a battery in a plastic case. Its not Gonna explode or anything.

  Answered 3 months ago by JoeyT

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Q: QuestionCan this be used to charge a Samsung Galaxy S24+?

Asked 10 months ago by Denise.

• A:Answer It charges most mobile, and perhaps some tablets, devices with a C-Type charger, so it should work with an S24+!

  Answered 4 months ago by KamrynDVerified Purchase

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Q: QuestionCan I use it to recharge Google Pixel 9 phone?

Asked 10 months ago by Anonymous.

• A:Answer Yes

  Answered 4 months ago by HomblecitoVerified Purchase

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Q: QuestionCan I use an Apple 20W charging block to recharge the battery?

Asked 11 months ago by Holly.

• A:Answer Yes, you can use an Apple 20W charging block to recharge this Energizer power bank. But it's recommended to use the original charging accessories for the best performance.

  Answered 10 months ago by Anonymous

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