“My Epson 5040UB is just over 2yrs old, and is now burning out lamps. Original lamp had 2200hrs. The second lamp lasted 21hrs, and the last lamp lasted only 2hrs. Both replacement lamps were identical to original. Any ideas?”
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Hey Scooter, Wish I could give you some expert answers here, but a few things I would check, aside from starting with the manual, and then calling Epson) - I would check to ensure fans are working and/or ventilation is working as expected on projector to ensure that Over-Heating isn't the cause of the bulbs failing. - I'd also check the Serial Number of the bulbs and see if they are close, in case it is a bad batch. This is not an exact science, as most mfg have a specific way of decoding Serial Number to mfg date, so may not be apparent to the avg user as to what SNs are actually "close". - Any discoloration or burn marks on the bulbs? Either way, I'd be surprised/disappointed if Epson wouldn't replace the bulbs for free given the situation. May be a matter of just keeping on them, or a matter of just who you get on the other line that is willing to help (luck of the draw kind of thing). I would however escalate it to Epson if the initial customer service rep gave the 'ol "Sorry, nothing i can do". Anyway, just a few thoughts. Hope you get some resolution (if so, curious what resolution you end up with).
Sorry, there was a problem. Please try again later.Identical to the original is not good enough. If you want to get the same hours out of the lamp, get an oem one. There are a lot of vendors out there promising oem like functionality, when their product is actually below manufacturer’s standards. Epson lamps are not that expensive.
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