“Why is the motor so noisy? It's not a cheap camera. Why couldn't they use the same motor as the older pan tilt model? I'm about to pack it and return.”
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I discovered that I "hear" the motor when monitoring it from my cellphone, but the camera itself, in the room, is silent. I tested it by standing behind it and throwing things in front of it so it would move. I was worried a person would hear it .... and smash it (making it useless).
Sorry, there was a problem. Please try again later.Unless you’re directly near the camera the sound when panning isn’t remarkable. I’m never more than five feet from the device and it doesn’t make any noise. If your camera is making too much noise then it may not be operating as it should. Contact Eufy for more details
Sorry, there was a problem. Please try again later.We're really sorry you've encountered this issue! If possible, please try the following steps to see if the issue persists: -Remove the camera from the app and re-add it to see whether it helps. -Try to reset the camera by pressing the SYNC button for 10seconds(please download important videos in the app first) to see if the problem is solved. If those don't help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
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