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  • QuestionIs it missing any parts or items

    Asked by Anonymous.

    • Answer According to the official listing, this refurbished unit should not be missing any essential parts or items. It is listed as coming with all the standard accessories a new unit would have. However, as with any refurbished product, it's always a good practice to inspect all contents upon arrival against the provided list.

      Answered by Eufy Team

  • QuestionDoes this robot vacuum come with any wifi hardware installed? I am looking for a robot vacuum WITHOUT any wifi capabilities whatsoever.

    Asked by dragonbell.

    • Answer No, this eufy Robot Vacuum 11S MAX does NOT come with any Wi-Fi hardware and has zero Wi-Fi capabilities. It is a basic, non-connected model.

      Answered by Eufy Team

  • QuestionIs refurbished open box, not used or second hand.

    Asked by ANDRE.

    • Answer Sorry, I could not find specific information regarding whether refurbished products are considered open box, not used, or second-hand. Generally, refurbished products are items that have been returned, inspected, repaired (if necessary), and certified to work as new. They may have been used before or just opened and returned by customers, but are thoroughly tested to ensure functionality. If you have specific concerns regarding this particular product, it's recommended to check the product listing or policies mentioned in the provided link for clarity.

      Answered by Eufy Team