Questions & Answers

Name: eufy Security - R10 Smart Lock Wi-Fi Retrofit Deadbolt with App/Keypad/Electronic Guest Key Access - Black
Brand: eufy Security
SKU: 6476325
Price: 39.99 USD
Rating: 4.1 (61 reviews)

eufy Security - R10 Smart Lock Wi-Fi Retrofit Deadbolt with App/Keypad/Electronic Guest Key Access - Black

Model:: T8503J11; |
SKU:: 6476325

User rating, 4.1 out of 5 stars with 61 reviews.

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QuestionWhere are the keys? When I look in the box it says a pin, How do you use the keys? at a glance it doesn't have a place for the key
Asked 3 years ago by Wholeo.
- Answer No key with this kit, it allows you to keep your existing deadlock and outside key. The only part that changes is the inside. You can unlock it with your old key, Bluetooth or the keypad
  Answered 3 years ago by Tito
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QuestionDoes this lock require a hub
Asked 3 years ago by Anonymous.
- Answer It does not; connects directly to WiFi.
  Answered 3 years ago by SpookDroid
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QuestionDoes this work with 5GHZ wifi?
Asked 2 years ago by Impalaboi.
- Answer No. It can only connect to the 2.4Ghz band
  Answered 2 years ago by ARYA
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QuestionDoes this work with Alexa?
Asked 3 years ago by BuffaloJoe.
- Answer Yes it does
  Answered 3 years ago by ElfridaR
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QuestionCould this be put in a gate?
Asked 3 years ago by Amber.
- Answer No, our locks are compatible with wooden doors.
  Answered 3 years ago by Eufy Team
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QuestionIs this lock water proof for any rainy weather?
Asked 3 years ago by Lucy.
- Answer Yup, this is rated at IP65.
  Answered 3 years ago by SpookDroid
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QuestionCan't add the lock to the App even after manual QR registration, help?
Asked 3 years ago by Marshall.
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QuestionDoes R10 come with backup keys?
Asked 3 years ago by Shiri.
- Answer R10 is a retrofit lock; it uses your existing set up (and therefore, your existing keys). It does not come with keys.
  Answered 3 years ago by SpookDroid
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QuestionCan you turn off auto lock?
Asked 3 years ago by NRG1.
- Answer Yup, everything through the app.
  Answered 3 years ago by SpookDroid
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QuestionDoes auto-unlock work for everyone who I allow access to or only me (the administrator)? Do other tenants have to install the app to use the lock?
Asked 3 years ago by phamster.
- Answer Yes, auto-unlock work for everyone who you allow access and they need to install the app
  Answered 3 years ago by Eufy Team
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QuestionHow to change code on lock?
Asked 3 years ago by Anonymous.
- Answer You need to do all set ups through the App.
  Answered 3 years ago by SpookDroid
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QuestionThe app on my phone is showing the keypad as offline. I don't think the batteries are out because i'm only had it 8months. How do I get it back online.?
Asked 2 years ago by Jaime.
- Answer Had same issue. Is there a solution?
  Answered 2 years ago by TLMOO
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Showing 1-12 of 12 questions

Questions & Answers

eufy Security - R10 Smart Lock Wi-Fi Retrofit Deadbolt with App/Keypad/Electronic Guest Key Access - Black

Q: QuestionWhere are the keys? When I look in the box it says a pin, How do you use the keys? at a glance it doesn't have a place for the key

Q: QuestionDoes this lock require a hub

Q: QuestionDoes this work with 5GHZ wifi?

Q: QuestionDoes this work with Alexa?

Q: QuestionCould this be put in a gate?

Q: QuestionIs this lock water proof for any rainy weather?

Q: QuestionCan't add the lock to the App even after manual QR registration, help?

Q: QuestionDoes R10 come with backup keys?

Q: QuestionCan you turn off auto lock?

Q: QuestionDoes auto-unlock work for everyone who I allow access to or only me (the administrator)? Do other tenants have to install the app to use the lock?

Q: QuestionHow to change code on lock?

Q: QuestionThe app on my phone is showing the keypad as offline. I don't think the batteries are out because i'm only had it 8months. How do I get it back online.?

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QuestionWhere are the keys? When I look in the box it says a pin, How do you use the keys? at a glance it doesn't have a place for the key

QuestionDoes this lock require a hub

QuestionDoes this work with 5GHZ wifi?

QuestionDoes this work with Alexa?

QuestionCould this be put in a gate?

QuestionIs this lock water proof for any rainy weather?

QuestionCan't add the lock to the App even after manual QR registration, help?

QuestionDoes R10 come with backup keys?

QuestionCan you turn off auto lock?

QuestionDoes auto-unlock work for everyone who I allow access to or only me (the administrator)? Do other tenants have to install the app to use the lock?

QuestionHow to change code on lock?

QuestionThe app on my phone is showing the keypad as offline. I don't think the batteries are out because i'm only had it 8months. How do I get it back online.?