“In the motion detection settings, I set up activity zones for my new cameras. Frequently the activity zones either go away or they "move". I make sure to save the zone coverage. Is this a known bug? My other Eufy cams maintain saved zones.”
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I followed the steps as laid out in your reply; even prior to submitting my question. Are you saying that having no Activity Zone makes the whole field of view the Activity Zone? Because it's not functioning that way. Instead, no activity is detected. Thinking I'll need to return the cameras as they're not providing monitoring security as expected.
Sorry, there was a problem. Please try again later.It seems that your issue with activity zones for the eufy SoloCam S40 could be related to the camera’s motion detection settings or similar factors. While there isn't a specific mention of activity zones "disappearing or moving" in the provided knowledge base, there are recommendations for resolving certain issues related to motion detection and activity zones on eufy SoloCam cameras: Customizing Activity Zones: Ensure you set activity zones correctly by going to the eufy Security app > Devices tab > S220 SoloCam (or your specific camera) > Camera Settings > Motion Detection > Activity Zone > Create activity zones. Be sure to save your settings. Possible Solutions: Try deleting the existing activity zones and reconfiguring them by following the above steps. If the issue persists, avoid setting activity zones to let the camera monitor the entire field of view. Consider Environmental Factors: Ensure the camera's field of view is optimal and not directly overlapping busy areas, such as streets, as this could impact motion detection performance. If these steps don't resolve your issue, there may be a software or firmware bug affecting your particular model. You could temporarily bypass activity zones and adjust motion detection sensitivity to monitor the entire area, or look for potential firmware updates for your device via the eufy Security app.
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