“I have this in white. The color indicator is always red. I emptied the dust collector by opening the lid of the vacuum robot itself. The clean /dirty water tank are both in place, filter is clean, but no cleaning tray came with the device. It will not mop”
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Here are a few suggestions to troubleshoot the problem: Check if the Cleaning Tray is Needed: The X10 Pro Omni robot vacuum functions with advanced features, including dual rotating mopping pads (dynamic MopMaster™ 2.0 technology). If the cleaning tray was not included, it is essential to verify whether the cleaning tray is a prerequisite for the mopping tasks. Contact the seller or check the product's assembly components to verify if your model is complete. Ensure Mop Pads are Properly Installed: Check if the mopping pads are attached correctly and securely to the robot vacuum. The mopping pads facilitate the mopping functionality, and if they're missing or improperly installed, the robot will not mop as expected. Verify the Status Indicators: The persistent red light could indicate a specific error or issue. Usually, the red light is a warning signal. Ensure you review the error codes or descriptions found in the user manual for further details. Usage of Clean and Dirty Water Tanks: Confirm that the clean water tank is filled, and the dirty water tank is empty. Correct water levels and placement of the tanks are crucial for mopping performance. Advanced Features Review: Your X10 Pro Omni is equipped with suction power (8,000Pa) and intelligent AI.See™ obstacle navigation, which helps manage deep cleaning and mopping tasks efficiently. Double-check that the settings in the eufy Clean app are configured correctly for mopping. If after checking these areas the device still does not perform as expected, it may indicate missing components or a technical malfunction.
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