Questions & Answers
- Model:
- FB521SRWT-US
- |
- SKU:
- 12369813
Q: QuestionWhen the warranty begins? The day of purchase or the year of manufacturing?
Asked by Anonymous.
- A:Answer Date of service
Answered by ColleenR
Q: QuestionDoes the watch come with the recharging cable?
Asked by Irish.
This question was asked about the related product: Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
- A:Answer Hi, Irish. A charging cable is included in the box if you purchase a new Fitbit Sense 2. For any additional questions and concerns, reach us at: https://goo.gle/contactfitbit
Answered by FitBit Team

Q: QuestionHow far does your phone need to be from the watch to receive texts/calls
Asked by Jen.
This question was asked about the related product: Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
- A:Answer Next room.
Answered by JulieM
Q: QuestionMy FitBit gave erroneous heart rate results. It showed a heart rate of over 90 for 5+ hours when my heart rate was actually in the 60's. What happened and how can I rely on something that gave false information?
Asked by Poohgirlrt.
This question was asked about the related product: Fitbit - Sense 2 Advanced Health Smartwatch - Pale Gold - (2022)
- A:Answer My answer depends on how snugly your Fitbit Sense 2 is held to your wrist by the watch's wristband. If your Sense 2 moves easily over your wrist, then you must tighten it up until it does not move easily on your wrist. If your Sense 2 was tightly secured to your wrist when you experienced the erroneous pulse rate readouts, then it is possible your Sense 2 was detecting palpitations in your heart beat, such as atrial fibrillation or atrial flutter. If, during the time your Fitbit appeared to be reporting an erroneous heart beat rate, you were monitoring your pulse rate manually and you felt no additional heart beats beyond your regular sinus rhythm of 60 per minute, then your watch may be faulty and should be brought to Best Buy for fault analysis. If, however, you did detect additional, though faint, beats in addition to your basic sinus rhythm of 60 beats per minute, then you were experiencing heart palpitations that your watch correctly reported; and you should see your family doctor immediately for referral to a consulting cardiologist.
Answered by rybskip
Q: QuestionCan you talk into the Fitbit sense 2 advanced watch?
Asked by Anonymous.
- A:Answer You are able to connect Alexa to this smartwatch!
Answered by HannahB
Q: QuestionIn what units does this watch display blood sugar?
Asked by Leroy5.
This question was asked about the related product: Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
- A:Answer It doesn't do that.
Answered by Anonymous
Q: QuestionHow low will the watch go to give you blood oxygen levels. The one I have now only ones down to 94% I need it to down to at least 85%.
Asked by Anonymous.
This question was asked about the related product: Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
- A:Answer Hi, there. Fitbit does not measure or display SpO2 values below 80 percent. For more information, please visit this: https://store.google.com/intl/en/ideas/articles/track-your-spo2/ For any additional questions and concerns, reach us at: https://goo.gle/contactfitbit
Answered by FitBit Team

Q: QuestionWhat is the difference between the Fitbit Sense 2 and the Fitbit Sense 2 Advanced?
Asked by LittleBit.
This question was asked about the related product: Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
- A:Answer I think the word "advanced" is part of the product description rather than part of the model name.
Answered by DorianL
Q: QuestionIs there a fitbit watch that measures blood pressure? Does this watch call emergency if I have a fall
Asked by Gloria.
This question was asked about the related product: Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
- A:Answer This particular watch does include oxygen and heart rate. You can also connect Alexa to this device.
Answered by HannahB
Q: QuestionHow long does it take to charge a new fitbit advanced 2 ? this is a new device to me and naturally I will have a lot of questions, unfortunately devices do not come with a hard copy manual. Instead the buyer has to go there and there and do this and that.
Asked by Cecile.
This question was asked about the related product: Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
- A:Answer Your Fitbit Sense 2 should charge from about 30% to 100% in about 2-3 hours,
Answered by rybskip
Q: QuestionDoes it check glucose levels?
Asked by JL.
This question was asked about the related product: Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
- A:Answer It does not check glucose. I purchased mine because it had an ECG in it so I could check my heart. It stopped not working correctly and when I took it back to Best Buy, they offered no help or exchange and even had a really bad attitude. Beware, Best Buy only lets you return an Item I think its 10 days after purchase and I am not sure if its even that long. I have done a lot of business with them, but I have chosen other stores in which to spend my money because of this. Good luck.
Answered by Ginger
Q: QuestionIs this compatible with iOS version 17.6.1?
Asked by SaberV.
- A:Answer Yes, it is.
Answered by Anonymous
Q: QuestionDoes the Sense 2 come with a time counter: either count down and/or running timer? If so, can it run in the background?
Asked by DaveD.
This question was asked about the related product: Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
- A:Answer Hi, there. The Fitbit Sense 2 has a timer, and it will continue to run in the background even if the display times out. For more information about the Fitbit Sense 2, please visit this: https://support.google.com/fitbit/answer/14237106 For any additional questions and concerns, reach us at: https://goo.gle/contactfitbit
Answered by FitBit Team

Q: QuestionDoes it measure/track your stress level?
Asked by Rcalkins.
This question was asked about the related product: Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
- A:Answer It does notify you if there appears to be moments of stress throughout the day.
Answered by HannahB
Q: QuestionMy husband is a diabetic. Can this help monitor blood sugars?
Asked by Pam.
This question was asked about the related product: Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
- A:Answer HI, Pam. Fitbit Sense 2 cannot measure blood sugar, but the app has a place to manually log glucose levels and related symptoms. To know more, check out: https://support.google.com/fitbit/answer/14236603 For any other questions or concerns, feel free to reach out to our support channels at: https://goo.gle/contactfitbit
Answered by FitBit Team

Q: QuestionDoes this come with a free trial for Fitbit Premium?
Asked by will.
This question was asked about the related product: Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
- A:Answer Hi, Will. The Fitbit Sense 2 comes with a free 6-month Fitbit Premium subscription. For more information about the Fitbit Sense 2, please visit this: https://support.google.com/fitbit/answer/14237106 For any additional questions and concerns, reach us at: https://goo.gle/contactfitbit
Answered by FitBit Team

Q: QuestionDoes it measure blood glucose level ?
Asked by Palak.
This question was asked about the related product: Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
- A:Answer Hi, there. The Fitbit Sense 2 does not measure a blood glucose level. For more information about the Fitbit Sense 2, please visit this: https://support.google.com/fitbit/answer/14237106 For any additional questions and concerns, reach us at: https://goo.gle/contactfitbit
Answered by FitBit Team

Q: QuestionWhat is the size of the wristband?
Asked by Eniegirl.
This question was asked about the related product: Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
- A:Answer Hi, Enie. The small band fits a wrist between 5.5 - 7.1 inches, while the large band fits a wrist between 7.1 - 8.7 inches. For more information, please visit this: https://help.fitbit.com/manuals/sense_2/Content/manuals/Topics/General%20Info%20and%20Specifications/Wristband%20size.htm For any additional questions and concerns, reach us at: https://goo.gle/contactfitbit
Answered by FitBit Team

Q: QuestionDoes this device have fall detection?
Asked by Me.
- A:Answer Hi, there. Sense 2 doesn't have the fall detection feature. To learn about Sense 2 features, see: https://www.fitbit.com/global/us/products/smartwatches/sense2 For further help, reach out through phone, chat, social support, or through our community forums: https://goo.gle/contactfitbit
Answered by FitBit Team

Q: QuestionDoes the sense read blood sugar?
Asked by Ally.
This question was asked about the related product: Fitbit - Sense 2 Advanced Health Smartwatch - Graphite - (2022)
- A:Answer No ma’am not to my knowledge.
Answered by CollegeStudent
























