Questions & Answers

Q: QuestionCan the battery be changed out of the watch if it goes bad? Has anyone had any experience in taking their Fitbit to a watch repair service?

Asked 5 years ago by BATTERY.

This question was asked about the related product: Fitbit - Versa 2 Health & Fitness Smartwatch - Carbon - (2019)

• A:Answer there isn't a battery you access, you take it off and plug it in.

  Answered 5 years ago by Inchigh

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Q: QuestionDoes the Versa 2 record sleep?

Asked 5 years ago by Ed.

• A:Answer Yes it does

  Answered 5 years ago by Wayne

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Q: QuestionSo i had the first generation fitbit but the watch would track my steps by movement of my arm or hand. Do the newer fitbits track your steps by actual movement or just by moving your arm?

Asked 5 years ago by liz19.

This question was asked about the related product: Fitbit - Versa 2 Health & Fitness Smartwatch - Carbon - (2019)

• A:Answer I don't know if this will exactly answer your question but I know mine will add on steps when I've simply been doing things with my arms/hands. I will get up in the morning and put it on, walk to the bathroom and I'll have a strangely big amount of steps for just going down the hallway. It's not way off, but don't count on it to be 100% accurate.

  Answered 5 years ago by Lulu

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Q: QuestionHow easy is it to change the band with hands that have arthritis?

Asked 5 years ago by SuCo.

• A:Answer It’s pretty difficult to change! I changed the original one to a the longer band that comes with it, and it was pretty difficult.

  Answered 5 years ago by Vasquez

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Q: QuestionIs the FitBit Versa 2 compatable to receive calls and texts with the Apple Phone 11?

Asked 5 years ago by EL.

• A:Answer Yes i havent had any issues on that at all, using standard iphone 11. Still no reply feature but you can answer calls and view texts. On the original fitbit versa it would only show a portion of a text . With versa 2 i can scroll and read it all

  Answered 5 years ago by Dingus

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Q: QuestionDoes the fit bit 2 monitor blood pressure?

Asked 5 years ago by FLJames.

This question was asked about the related product: Fitbit - Versa 2 Health & Fitness Smartwatch - Carbon - (2019)

• A:Answer No, it doesn't. Just heart rate, bpm.

  Answered 5 years ago by DaveVerified Purchase

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Q: QuestionWhy is there no option to purchase a protection plan? Fitbit's website offers a 2 year plan.

Asked 5 years ago by NotWorthIt.

This question was asked about the related product: Fitbit - Versa 2 Special Edition - Iron Mist with Charcoal Woven Jacquard Band

• A:Answer When you set up your Fitbit on the app it gives you an option to buy a 2 year Plan for $39. Probably worth it- I’ve never had a Fitbit last more than a year!! And I’m not rough on them!

  Answered 5 years ago by Regi

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Q: QuestionCan you play music through this watch?

Asked 5 years ago by Tasha.

• A:Answer Yes, you can play music through this watch.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionIS FITBIT VERSA 2 COMPATIBLE WITH IPHONES

Asked 5 years ago by Tiny.

• A:Answer Yes, it is compatible with an iPhone.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionIs Alexa always on or can you turn her off?

Asked 5 years ago by Friz.

This question was asked about the related product: Fitbit - Versa 2 Health & Fitness Smartwatch - Carbon - (2019)

• A:Answer You can turn on or off

  Answered 5 years ago by TippieVerified Purchase

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Q: QuestionVerrsa 2 has claimed the watch will detect a fall from the wearer....I need this App or feature????

Asked 5 years ago by Mac.

This question was asked about the related product: Fitbit - Versa 2 Special Edition - Copper Rose with Navy Woven Jacquard Band

Q: QuestionI had one of the first Fitbits and it would count my steps while I was at work driving. Do these new ones do that? There was no way to turn it off either without plugging it in. I don’t have that option while driving.

Asked 5 years ago by Iamacmmom.

• A:Answer Mine does not count steps while I am driving.

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this have fall detection

Asked 5 years ago by Anonymous.

• A:Answer No, it doesn't have fall detection.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionDoes this watch connect with IPhone 11?

Asked 5 years ago by JR.

This question was asked about the related product: Fitbit - Versa 2 Health & Fitness Smartwatch - Carbon - (2019)

• A:Answer Yes it does

  Answered 5 years ago by Lildjgrl19

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Q: Questiondoes it show your blood pressure and oxygen take in level

Asked 5 years ago by pete.

This question was asked about the related product: Fitbit - Versa 2 Health & Fitness Smartwatch - Carbon - (2019)

• A:Answer No, it does not take your blood pressure. The oxygen level is only available under the sleep tracker, not an actual anytime tracker like the heart rate monitor.

  Answered 5 years ago by SukiVerified Purchase

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Q: QuestionWhat is the warranty on the fitbit versa 2? Where do you send it for repair?

Asked 5 years ago by Joan.

This question was asked about the related product: Fitbit - Versa 2 Health & Fitness Smartwatch - Carbon - (2019)

• A:Answer I called customer service and they directed me. I ended up receiving a new Fitbit head because I was within my year warranty.

  Answered 5 years ago by AppleuserVerified Purchase

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Q: QuestionHow do I set the time on my Fitbit?

Asked 5 years ago by reerun.

• A:Answer It sets automatically when you pair with your phone

  Answered 5 years ago by Ulerey

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Q: QuestionHow long is the manufacturers warranty? I purchased the Versa last year in June and it's not working. Is there anything I can do?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Fitbit - Versa 2 Health & Fitness Smartwatch - Carbon - (2019)

• A:Answer Many Apologies for the late reply to your question. To answer your question, based on what I've been able to find, Fitbit has a 1 year Manufacturer Warranty for all new Fitbit devices. Since there is a little bit of time left before the 1 year warranty expires, I would recommend that you call Fitbit and talk to them, let them know what's going on with your Fitbit device, they will be able to help you in terms of getting it to work, or send you a new device. Hope this is helpful!

  Answered 5 years ago by Skilletfan29Verified Purchase

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Q: QuestionCan you change the wallpaper/face on this device?

Asked 5 years ago by Anonymous.

• A:Answer Yes you can

  Answered 5 years ago by AnonymousVerified Purchase

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