Questions & Answers

Q: QuestionWill someone help me set up the Fitbit Versa 4 at Best Buy? In the past, Sales persons aided me with purchases of cell phones, my fitbit 2019, cell phones, tablet, Arlo cameras, Echo Plus, My HP laptop. Purchased cell this yr and salesperson didn't know.

Asked 1 year ago by Cookies4u.

• A:Answer ITS EASY TO DO IT YOURSELF, YOU JUST ANSWER EACH QUESTION AND IT SETS IT UP FOR YOU! ITS THAT SIMPLE!

  Answered 4 months ago by LauraVerified Purchase

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Q: QuestionHow long does the battery last?

Asked 1 year ago by Anonymous.

• A:Answer Approximately 3-4 day depending on use.

  Answered 3 months ago by NaomiVerified Purchase

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Q: QuestionDo I need premium through Fitbit app for this watch to work? Will iphone 11 work with this phone?

Asked 1 year ago by MACKEEG.

This question was asked about the related product: Fitbit - Versa 4 Fitness Smartwatch - Platinum - (2022)

• A:Answer Hi, there. A Fitbit Premium subscription is not needed to use the Fitbit Versa 4. To set up and use the Fitbit Versa 4, you must install the Fitbit app on a compatible device running on Apple iOS 15 and higher. For more information, please visit this: https://support.google.com/product-documentation/answer/14226283 For any additional questions and concerns, reach us at: https://goo.gle/contactfitbit

  Answered 1 year ago by FitBit Team

  
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Q: QuestionCan Fitbit Versa 4 be worn in MRI scan room- 1.5 or 3T ?

Asked 1 year ago by G.

• A:Answer Possibly if you do not have a metal wrist. You would have to ask the medical technician.

  Answered 1 year ago by LGwasherdryer

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Q: QuestionCan I use this watch to place a call ,send message ,read message and receive a call?Can I also use it to play music.?

Asked 1 year ago by Fashion.

• A:Answer It only lets me receive calls. None of the other things. Maybe I just don't know how.

  Answered 1 year ago by MarlaDVerified Purchase

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Q: QuestionWill this watch work with ios 16.7.8

Asked 1 year ago by Bill.

This question was asked about the related product: Fitbit - Versa 4 Fitness Smartwatch - Platinum - (2022)

• A:Answer Hi, Bill. To set up and use the Fitbit Versa 4, you must install the Fitbit app on a compatible device running on Apple iOS 15 and higher. For more information, please visit this: https://www.fitbit.com/global/us/technology/compatible-devices For any additional questions and concerns, reach us at: https://goo.gle/contactfitbit

  Answered 1 year ago by FitBit Team

  
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Q: QuestionCan we send and receive text messages ion this watch

Asked 1 year ago by Syed.

This question was asked about the related product: Fitbit - Versa 4 Fitness Smartwatch - Platinum - (2022)

• A:Answer yes you can

  Answered 1 year ago by AnthonyH

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Q: QuestionCan a Sense band fit a versa 4 watch?

Asked 1 year ago by KM.

This question was asked about the related product: Fitbit - Versa 4 Fitness Smartwatch - Platinum - (2022)

• A:Answer Hi, there. Yes, the Fitbit Sense band is compatible with the Fitbit Versa 4. For any additional questions and concerns, reach us at: https://goo.gle/contactfitbit

  Answered 1 year ago by FitBit Team

  
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Q: QuestionCan you have two Fitbits at once? I have a Charge 2, and just got a Versa 4, and would like to use both, alternating casual and dress wear.

Asked 1 year ago by Temescal.

This question was asked about the related product: Fitbit - Versa 4 Fitness Smartwatch - Platinum - (2022)

• A:Answer Hi, Temescal. Just a reminder that you can't connect multiple devices that use an app gallery to one account. For the Fitbit Charge series, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense series, Fitbit Versa series, and Google Pixel Watch, only connect one of these devices to your account at a time. But since your Charge 2 does not have an app gallery, you can connect it to your account alongside your new Fitbit Versa 4. To set up your device, please visit https://support.google.com/fitbit/answer/14236818 For any additional questions and concerns, reach us at https://goo.gle/contactfitbit

  Answered 1 year ago by FitBit Team

  
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Q: QuestionIf my Fitbit was to get wet, would I have to take it off and dry it really good or could I just leave since it’s waterproof?

Asked 1 year ago by Meg04.

This question was asked about the related product: Fitbit - Versa 4 Fitness Smartwatch - Platinum - (2022)

• A:Answer Hi, Meg. When your Fitbit device gets wet, it is important to take it off and dry it well before putting it back on. For tips on how to clean your Fitbit device, please visit https://help.fitbit.com/articles/en_US/Help_article/1598.htm

  Answered 1 year ago by FitBit Team

  
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Q: QuestionHow long does the watch last, before charging.

Asked 1 year ago by Peter.

This question was asked about the related product: Fitbit - Versa 4 Fitness Smartwatch - Platinum - (2022)

• A:Answer With average usage, the battery can last you 3-4 days. If you adjust some of the features such as lighting it may last even longer!

  Answered 1 year ago by JStvns

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Q: QuestionDo you have to purchase service in order for it to work?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Fitbit - Versa 4 Fitness Smartwatch - Platinum - (2022)

• A:Answer You get the Premium service free for 6 months. After that it still works with limited options.

  Answered 2 years ago by RussA2019Verified Purchase

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Q: QuestionDoes fitbit monitor blood sugar and blood pressure?

Asked 2 years ago by Anonymous.

• A:Answer No

  Answered 2 years ago by RussA2019

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Q: QuestionFitbit - Reloj inteligente de fitness Versa 4 - Copper Rose EN LA COMPRA DE ESTE MODELO VIENE CON SU CARGADOR?

Asked 2 years ago by Anonymous.

• A:Answer Si, el reloj viene con su cargador.

  Answered 1 year ago by JStvns

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Q: QuestionMy Fitbit stopped working purchased 04/2023 what do I do

Asked 2 years ago by Phonebank.

• A:Answer Contact Fitbit directly. They may replace it if it is defective.

  Answered 2 years ago by BryantHVerified Purchase

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Q: QuestionWhat is the return period

Asked 2 years ago by Birdie.

This question was asked about the related product: Fitbit - Versa 4 Fitness Smartwatch - Platinum - (2022)

• A:Answer 2 weeks after purchase

  Answered 2 years ago by Star

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Q: QuestionCan it count reps while I'm working out at a gym?

Asked 2 years ago by A.

This question was asked about the related product: Fitbit - Versa 4 Fitness Smartwatch - Platinum - (2022)

• A:Answer Hi, A. Counting reps while working out isn't an available feature of the Versa 4. But the ability to log it manually is now being reviewed. Show your support here: https://community.fitbit.com/t5/Product-Feedback/Ability-to-log-exercise-type-equipment-and-info-including-sets-reps/idi-p/5446066 For any other questions or concerns, reach out to our support channels at: https://myhelp.fitbit.com/s/support?language=en_US

  Answered 2 years ago by FitBit Team

  
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Q: QuestionI need help with the set of my new versa 4. Can I come into the store and could someone help me with that

Asked 2 years ago by Anonymous.

• A:Answer Yes they will. Geek Squad helped me.

  Answered 2 years ago by PenniePVerified Purchase

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Q: QuestionCan it call 911 if no pulse is detected?

Asked 2 years ago by Me123.

This question was asked about the related product: Fitbit - Versa 4 Fitness Smartwatch - Platinum - (2022)

• A:Answer Hi, Me123. No. The Emergency SOS requires location enabled and 4G LTE service. This feature is not yet available in Fitbit Versa 4. For any additional questions and concerns, feel free to reach out through phone, chat, social support or through our community forums: contact.fitbit.com

  Answered 2 years ago by FitBit Team

  
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