my Fitbit is missing steps by thousands null

Hi there, PW. Sorry to hear you’re having issues with getting an accurate step count on the Versa 4 Confirm the following are correct in the Fitbit app to get the best results: 1. Your wrist settings. 2. Your height. Since it uses height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. Here’s a link with more information: https://support.google.com/fitbit/answer/14236920? Don’t hesitate to reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

“my Fitbit is missing steps by thousands”

Asked by PW 1 month ago

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Fitbit - Versa 4 Fitness Smartwatch - Copper Rose - (2022)-Front_Standard

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Answered by EmmaC 1 month ago
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Hi there, PW. Sorry to hear you’re having issues with getting an accurate step count on the Versa 4 Confirm the following are correct in the Fitbit app to get the best results: 1. Your wrist settings. 2. Your height. Since it uses height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. Here’s a link with more information: https://support.google.com/fitbit/answer/14236920? Don’t hesitate to reach out to us here: https://support.google.com/fitbit/gethelp?hl=en
Answered by FitBit Team 1 month ago
Sorry, there was a problem. Please try again later.