My Versa 4 is not charging. What can I do to fix it? null

Hey there, Jim. Sorry to hear you’re running into charging issues on the Versa. There could be a few things causing this and here are some solutions: 1. The pins on the device or charging cable are dirty: Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable 2. The USB port or outlet is faulty: Try a different USB port or a UL-certified wall charger. 3. The device isn't securely connected or you're using the wrong charging cable: Ensure the original charging cable is correctly and securely connected to your device. Here’s a link with more information: https://support.google.com/fitbit/answer/14225530 If this doesn’t work, we’d be happy to investigate with you: https://support.google.com/fitbit/gethelp?hl=en

“My Versa 4 is not charging. What can I do to fix it?”

Asked by Jim 3 months ago

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Fitbit - Versa 4 Fitness Smartwatch - Graphite - (2022)-Front_Standard

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Hey there, Jim. Sorry to hear you’re running into charging issues on the Versa. There could be a few things causing this and here are some solutions: 1. The pins on the device or charging cable are dirty: Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable 2. The USB port or outlet is faulty: Try a different USB port or a UL-certified wall charger. 3. The device isn't securely connected or you're using the wrong charging cable: Ensure the original charging cable is correctly and securely connected to your device. Here’s a link with more information: https://support.google.com/fitbit/answer/14225530 If this doesn’t work, we’d be happy to investigate with you: https://support.google.com/fitbit/gethelp?hl=en
Answered by FitBit Team 3 months ago
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