“We installed floodlight ring pro it will not connect to our regular Wi-Fi only will connect to our guest Wi-Fi,how do we get it to connect to our regular Wi-Fi so that we do have to run it off the guest. ? Thanks”
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Hello Daisy, Most Ring devices are designed to function with a 2.4 GHz wifi signal, which is the longer range standard. Other devices, like Floodlight Cam Pro, can operate using a 5 GHz signal, which allows for more bandwidth but has shorter range. This article provides tips that can help you get a stronger wifi signal for your Ring device: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wifi-Signal-Strength Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! Thank you, Antonio from Ring
Sorry, there was a problem. Please try again later.It maybe out of range of router or using the wrong frequency. The plus floodlight uses 2.5ghz and the pro and elite use 2.5ghz or 5ghz. You may need a range extender
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