A:AnswerI would recommend to spend a little bit extra and get the product replacement plan offered from Best Buy. The replacement plan has saved me multiple times when a headset becomes faulty or damaged. With the plan you can get a gift card for the price you bought the headset. This allows you to apply the gift card towards a new headset purchase. If the new headset is over the price of the headset you are replacing, all you have to pay is the difference.