“why is Apple TV telling me I don't qualify for this promotion. It says for new and existing customers”

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• Even though the promotion says it’s for new and existing customers, some offers still have specific eligibility rules. These can include things like how long it has been since your last subscription or whether your account meets the terms of the offer. Checking the fine print of the promotion usually explains why an account may not qualify.

  Answered by CerenY 3 months ago

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• I did qualify. New customer

  Answered by RichardF 7 months ago

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