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Thank you for reaching out to us and bringing your concerns to our attention, Aly318! It sounds like you are on the right track with ensuring your ice maker is on and the water line being installed. If your ice maker is not producing ice, you want to make sure that your water valve is completely open. If this does not resolve your concerns, please contact us at 1-800-374-4432 Monday through Friday, 8:30am to 8:00pm EST. -Ciara
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