A:Answer Hello, Sly! Thank you for sharing your experience with us. We are sorry to hear that this has occurred. We would love a chance to see how we can help with your concerns. For further assistance, please feel free to chat with us online or contact us via phone at 800-347-4432 M-F, 8:30 am- 8:00 pm, our team will be happy to assist you further. ~Briana