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Thank you for reaching out to us, Hillary! When cleaning the cooktop, it is recommended to not use other liquid cleaners, abrasive cleaners, scouring pads, or some paper towels being that they will damage the finish. So that we can gain a little more insight of any items or parts you are needing, please contact us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. -Ciara
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