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The following FAQ should assist you with this: http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={463e8860-9eeb-11de-6d61-000000000000}&kbName=garmin If issues persist, Garmin Customer Care would be happy to assist you further (www.garmin.com/us/support/). Thank you! (KS)
Sorry, there was a problem. Please try again later.I had the same problem, i took it back to best buy, with my receipt, an they were very helpful in giving me a new one
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