Questions & Answers

Q: QuestionCan this scale connect to my smartphone?

• A:Answer Yes, this scale can sync with a compatible smartphone via Wi-Fi.

Q: QuestionWhat body metrics are measured by this scale?

• A:Answer This scale measures body fat percentage and other metrics.

Q: QuestionHow many batteries does this scale require?

• A:Answer This scale requires four AAA batteries.

Q: QuestionDoes this smart scale use batteries?

• A:Answer Yes, this smart scale is battery-powered.

Q: QuestionAre the batteries included with this smart scale?

• A:Answer Yes, the batteries are included with this smart scale.

Q: QuestionHow many user profiles can be created on this scale?

• A:Answer Up to sixteen user profiles can be created on this scale.

Q: QuestionWhere is this scale manufactured?

Asked 4 years ago by SJ67.

• A:Answer Designed in US but manufactured in Taiwan. Debbie with Garmin

  Answered 4 years ago by GarminProductExpert

  
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Q: QuestionIs this scale compatible with VivoActive 3?

Asked 5 years ago by Jv1492.

• A:Answer The device syncs to your Connect account and not through the device. Please go to support.garmin.com where you'll find helpful FAQ's and video's on the functions of the device. If you still need assistance you can reach out to a product support associate from that link. Debbie with Garmin

  Answered 5 years ago by GarminProductExpert

  
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Q: QuestionCan someone weigh themselves without it being attached to an account? Like if a guest just wants to check their weight, or if I want to weigh our cat by holding it, then subtracting out my weight. I don't want that to be recorded in my Garmin app

Asked 4 years ago by Dave.

• A:Answer I found you can connect with up to sixteen different Garmin accounts, but it always assigns a weight to one of those accounts. So I created a dummy Garmin account (named "CATS") to weigh my cats. I weigh me holding a cat, then subtract my weight to get theirs. "CATS" is collecting a whole lot of weird weights, but I just ignore them. "CATS" could also be used if a guest wanted to use my scale. But Garmin, if you're listening, it would be nice to have a setting for just weighing someone without storing it to a Garmin account.

  Answered 4 years ago by Dave

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Q: QuestionDo you have to own a Garmin device to connect with the scale app?

Asked 4 years ago by CHELLE.

• A:Answer The scale doesn't talk directly to my Garmin watch. It talked to the Garmin app on my smartphone during setup, and now it talks directly to my Garmin web account. My Garmin phone app collects the data from both my watch and my scale, but the watch and scale don't talk to each other at all.

  Answered 4 years ago by dave

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Q: QuestionWhat is the maximum weight on this scale?

Asked 4 years ago by JoeyFL.

• A:Answer The Garmin Index Scale is capable of supporting up to 400 lbs (181.4 kg) of weight. It is required that you step on the scale with your bare feet. It is not recommended to step on the scale while wearing heels as this may damage the glass surface of the scale. Debbie with Garmin

  Answered 4 years ago by GarminProductExpert

  
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Q: QuestionIs there any app I could use on my iWatch?

Asked 5 years ago by BobtheGreenGuy.

• A:Answer The Index S2 smart scales will work well for multiple family/team members and will work well when switched between multiple dwellings. I had zero issues with the data immediately getting to the correct Garmin Connect account and linking it onto the Apple environment was relatively straightforward, although there are few nuances with sharing data from Apple Health.

  Answered 5 years ago by VMANVerified Purchase

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Q: QuestionCan BestBuy set it up for me at my house?

Asked 5 years ago by JJ.

• A:Answer Yes, but they will charge more than the price of scale.

  Answered 4 years ago by Sanke

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Q: QuestionDoes a Fitbit tracker sync withit

Asked 5 years ago by Anonymous.

• A:Answer The scale uses Garmin Connect to sync your weight. That being said, it may be possible, to get your weight into the fitbit app. I did this previously (before switching to a Garmin watch). It required linking up Garmin to MyFitnessPal and MyFitnessPal to Fitbit. While I was able to get it to work, it required some manual syncing, so it is not recommended to do it this way. If you are into fitness, I do recommend checking out the Garmin fitness tracker offerings. I prefer their capability and eco-system over fitbit.

  Answered 5 years ago by pvtpyle

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Q: QuestionDOES THIS SCALE MEASURE VISCERAL FAT?

Asked 2 weeks ago by JOE.

Q: QuestionHow many sensors are in this scale?

Asked 3 months ago by Sensors.

This question was asked about the related product: Garmin USA - Index S2 Smart Scale - Black

Q: QuestionIs this an HSA eligible to buy?

Asked 1 year ago by Oscar.

• A:Answer Yes it is!

  Answered 1 year ago by GarminProductExpert

  
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Q: QuestionIs this FSA eligible?

Asked 3 years ago by DuraMike.

Q: Questionyes actually you can by the way you can just do it right through the app you just have to add a new user from any smartphone device by the way.

Asked 4 years ago by BenL79.