Black Friday is hereShop new DoorbustersShop now

Main Content

Questions & Answers

Page Showing 1-5 of 5 questions
  • QuestionCan I get an estimate for the repair costs before approving the work?

    • Answer Yes, before approving the repair work, you will have a discussion with the service team about the scope of the work and any essential lifestyle questions. During this discussion, you can request an estimate for the repair costs.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat does this diagnostic service cover for gas kitchen appliances?

    • Answer The Gas Appliance Diagnostic service covers one gas kitchen appliance that is not functioning normally. It includes a diagnostic assessment of the appliance to determine the issue. However, it does not include installation, repair, or service of electric or refrigeration appliances, or diagnostics of additional appliances.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat happens if the diagnostics reveal repairs not covered under warranty?

    • Answer If the diagnostics reveal repairs not covered under warranty, the customer will be informed of the issue and the estimated cost of the repair. The customer can then decide whether to proceed with the repair or not.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre there any extra charges for complex diagnostics or uninstallation?

    • Answer Yes, there may be extra charges for complex diagnostics that require uninstallation or appliance repair outside of a GSP or manufacturer warranty. However, a diagnostic for an additional appliance can be purchased separately from Best Buy.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow will the diagnostics be conducted?

    • Answer The diagnostics will be performed on one gas kitchen appliance that is not functioning normally. The appliance must be under a Geek Squad Protection (GSP) or manufacturer warranty. The diagnostic process may involve disassembling the appliance to obtain all the necessary information.
    This question and answer was generated by AI based on customer and product data.