A:AnswerNo! It should not make that type of noise. Mine does not. You should get a humming sound not a clicking sound. My guess is there is something wrong with the motor or packing somewhere that needs to be removed. It's probably a defective machine.
A:AnswerHi OCD- Thanks for viewing our GE® Countertop Microwaves! No, the microwave door, control panel and case are black. Our GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS is stainless steel and gray. This countertop microwave oven is built-in capable with a sleek matching trim kit : Optional 27" Built-In Trim Kit JX827SFSS / Optional 30" Built-In Trim Kit JX830SFSS. Also, free up counter space with Optional Undercabinet Hanging Kit JXA019K. Keep in touch! SUEatGEA
A:AnswerHi LD- We certainly appreciate your loyalty! Using the hanging kit saves valuable counter space by suspending the microwave from the underside of a cabinet. It does not add to the microwave height. Undercabinet Hanging Kit JXA019K sold separately. Enjoy! SUEatGEA
A:AnswerHello Kim,
Thank you for your question. I am happy to help. This model does not have an optional trim kit and is intended for countertop use only. Microwaves need adequate air clearance on each side, the rear and the top to function properly. This allows good circulation for the intake and discharge air vents.
Countertop Models require:
~3" of clearance on both sides and the top
~1" clearance in the rear
~The front edge of the microwave (measured at door) should sit at least 3" or more back on the counter or shelf to avoid accidental tipping.
~If located on the counter near a range, we recommend locating it at least 2 ft away.
~Do not place near or over a heat source.
I hope this helps. Thank you for considering GE Appliances.
A:AnswerHi - Thanks for viewing GE! Model JES1072SHSS cannot be mounted under the cabinet. We suggest our GE® 0.7 Cu. Ft. Capacity Countertop Microwave Oven JEM3072SHSS. Optional Undercabinet Hanging Kit JXA019K sold separately: https://www.bestbuy.com/site/ge-under-cabinet-mounting-kit-for-select-microwaves/7259101.p?skuId=7259101 - Thanks for checking with us. Enjoy! SUEatGEA
A:AnswerHi Joel- Thanks for considering our GE GE® 0.7 Cu. Ft. Capacity Countertop Microwave Oven
JES1072SHSS! To program 10 seconds of cooking time, press TIME COOK, enter the time, then press Start. TIME COOK allows you to microwave for any time up to 99 minutes and 99 seconds. Also, the "Add 30 Sec" pad will add 30 seconds to the time counting down each time the pad is pressed. Each touch will add 30 seconds, up to 99 minutes and 99 seconds. The oven will start immediately when pressed. Thanks for checking with us! SUEatGEA
A:AnswerHi T- Thanks for your purchase! We apologize for this unfortunate experience and for any inconvenience this has caused. We suggest to try different outlets and make sure the plug is fully inserted in the outlet. Also, make sure the door is fully closed (open and close a few times). We suggest to contact BestBuy regarding exchange policy or you can view the written warranty details on page 19 of the Owner's Manual at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40733.pdf - Thanks for reaching out to us! SUE@GEA
A:AnswerHi - This is Sue at GE Appliances. GE® JES1072SHSS is not available in white. You might be interested in our GE® 0.7 Cu. Ft. Capacity Countertop Microwave Oven
JEM3072DHWW (White): http://products.geappliances.com/appliance/gea-specs/JEM3072DHWW - Keep in touch!
A:AnswerHi DOingygirl- This is Sue at GE Appliances. Thanks for choosing our GE Microwave JES1072SHSS! To keep your microwave looking like new, we encourage you to view the following link for cleaning recommendations: http://products.geappliances.com/appliance/gea-support-search-content?contentId=17377 - This information can also be reference in the Owner's Manual included with your microwave or online: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40733.pdf - Keep in touch. We are always eager to provide assistance. Enjoy!
A:AnswerHi Deborah- This is Sue at GE Appliances. Thanks for considering our GE® 0.7 CU. FT. CAPACITY COUNTERTOP MICROWAVE OVEN JES1072SHSS! No, this model is available in stainless steel only. We suggest our GE® 0.7 CU. FT. CAPACITY COUNTERTOP MICROWAVE OVEN JEM3072DHWW. OPTIONAL UNDERCABINET HANGING KIT JXA019K allows you to free up counter space (sold separately). Thanks for checking with us!
A:AnswerHi Jt59- This is Sue at GE Appliances. Thanks for your purchase! Microwaves need adequate air clearance on each side, the rear and the top to function properly. This allows good circulation for the intake and discharge air vents. 3" of clearance on both sides and the top and 1" clearance in the rear is recommended. Some foods can produce strong odors while cooking. Some extreme odors like fish or burned popcorn may take several days to wear away. We suggest to view cleaning tips at the following link: http://products.geappliances.com/appliance/gea-support-search-content?contentId=16989 - Also, condensation inside the unit is normal and is especially prevalent when cooking foods of high moisture content for extended periods of time. See the following link for more details: http://products.geappliances.com/appliance/gea-support-search-content?contentId=17337 - We hope this is helpful. Thanks for reaching out to us!
A:AnswerHi Linda- This is Sue at GE Appliances. Thanks for viewing! Microwaves need adequate air clearance on each side, the rear and the top to function properly. This allows good circulation for the intake and discharge air vents. 3" of clearance on both sides and the top and 1" clearance in the rear is recommended for best performance. If you have more clearance on top and in the back and less than the recommended clearance on the sides this should be fine. You need to make sure there is good air circulation around the microwave. Thanks for checking with us. Enjoy!
