“On 07/08/2019, I purchased GE Microwave (JES1460DSBB). For the past two and a half years, it has served me admirably. However, a burning odor began to emanate from the microwave a few days ago, use of the lime juice mixture but didn't work, please advise.”
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Probably need a new one
Sorry, there was a problem. Please try again later.Hello, thanks for reaching out. We are glad to hear that your microwave has served you admirably, but we do also understand how alarming it can be to have a burning odor coming from it. We would like to offer some information that could help. To solve the odor issue, you should clean up spatters and spills as they occur. We recommend washing the interior with baking soda, or a non-abrasive detergent, and letting it dry. We also recommend leaving the door open for 2-3 hours when the microwave is not in use to let the microwave "air out." If the odor persists, we suggest you try one of the following: Mix 6 tablespoons of baking soda and one cup of water or mix a solution of 1/2 cup lemon juice and one cup of water. Place either solution in a microwave safe dish of appropriate size and heat for 2 to 3 minutes on high power. We hope you find this information insightful, and if the problem still persist we recommend service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm. If you have any further questions or concerns, please reach out. We are here to help! -Kianna@GEA
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