“Hello Just purchased this microwave on Sunday, Aug 6, 2017 (ge JES1460DSBB), got it home, plugged it in, and the turntable does NOT move. Is there something more that needs to be done that I overlooked in the unpacking ? Please advise -”
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It's a piece of junk with no covered 1 year warranty support from GE or BB, read my review. GE won't fix it, and BB wont allow exchanges and will not fix it.
Sorry, there was a problem. Please try again later.Hi Nells- Thanks for choosing our GE® Countertop Microwave Oven JES1460DSBB! We are sorry to hear of this unusual issue with the turntable. Check and remove all packing material. Make sure the turntable is centered and seated properly. On models that turn on a ring with wheels attached, make sure the turntable is seated securely on the ring. Check the turntable to make sure it is placed right side up. If the turntable plate is upside down it will drag on the floor of the microwave. Be certain you are pressing a cook function rather than "Timer" feature. If the above suggestions do not solve the issue and the turntable will still not turn, we suggest to contact BestBuy or take advantage of your warranty and contact GE Appliance Service at 1-800-432-2737. You can also schedule a service appointment online: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - We apologize for any inconvenience this has caused. Keep in touch! SUE@GEA
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