A:AnswerHi Kristin- The case (top/sides) is black. We also offer GE Profile™ Series 2.2 Cu. Ft. Capacity Countertop Microwave Oven JES2251SJ with full stainless steel exterior. Thanks for choosing GE! Sue
A:AnswerDelivery was at no extra cost and the unit was shipped to my doorstep within a few days as was promised. Installation consisted of unpacking from the carton and padding and plugging in the unit. It was a one person job and required no tools or expertise.
A:AnswerHi Melvin- GE® 1.6 Cu. Ft. Countertop Microwave Oven
JES1657SMSS is intended for countertop use only. A trim kit is not available for this model. Select GE Appliance countertop microwaves are Built-In Ready. View BUILT-IN MICROWAVE OVENS: https://products.geappliances.com/appliance/gea-category/microwave-ovens?ascdesc=d&p=1&r=12&sortBy=price&Type=Built-In&Color=Stainless+Steel - We suggest our GE Profile™ Series 2.2 Cu. Ft. Built-In Sensor Microwave Oven PEB7227SLSS. It is compatible with 27" JX7227SLSS (Stainless steel) and 30" JX7230SLSS (Stainless steel). See Quick Specs for dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227SL_BL_R2_17.pdf - Keep in touch! Sue
A:AnswerYES. Good question, so I tested out. Timer on/off is a separate control. You can stop or start microwaving independently; even sensor cooking will not affect the timer.
A:AnswerThe model dimensions are:
Cavity (W x H x D) 16-5/8 x 10-1/4 x 16-3/4
Depth with Door Open 90° 38 1/2 in
Net Weight 39 lb
Overall Depth 17 3/4 in
Overall Height 12 7/8 in
Overall Width 21 3/4 in.
A:AnswerWe want to review this further. Please send us a private message on any of our GE Appliances social media platforms with your full model and serial numbers and a screenshot of this review.
A:AnswerI'm not sure exactly what you're asking but I don't find anything out of the ordinary with the turn table. This is a solid microwave that works well.
A:AnswerHello Pat - Thank you for the curiosity in this excellent microwave. The turntable in model JES1657BMTS is not raised, it is slightly raised. Please let us know if you have any more questions. - John@GEAppliances
A:AnswerHi DMorton524. Thanks for reaching out to us. We're very sorry to hear your microwave quit working! We understand how frustrating this must be and we're happy to help. Our warranty covers your microwave for 1 year from the original date of purchase. We recommend taking advantage of this and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We hope this is helpful information to you! - Guy@GEA
