A:AnswerWell I think it depends on how hot you want your drink. I put the cup of water for my tea for two minutes. You can lower to low med and high but it just as easy it put you cook time in.
A:AnswerNot included with the microwave, but the instructions and materials do have these kits described and you can order or buy them. I reused the ones I had from my old microwave, they are not load bearing and don't actually do anything besides fill in the extra space. I took mine down and cleaned them while doing the install, then put them right back in.