Questions & Answers

Q: QuestionHow height above cook top is safe out is going to be around 14" is that to low

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Mine is 16 3/4 inches above the top of the range. IMO 14 inches is a bit too close but that's me.

  Answered 3 years ago by KenF

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Q: QuestionDoes this include the installation hardware?

Asked 3 years ago by jayki.

• A:Answer Hi there and thanks for your interest in this beautiful microwave. We’re happy to let you know the installation kit is included. Please let us know if we can help with anything else. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs there a lighting system built in with this unit? If so, what kind of bulbs does it take?

Asked 3 years ago by Skyrippa83.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Yes there is a lighting system Contact GE for replacement bulb

  Answered 3 years ago by TammieYVerified Purchase

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Q: QuestionI need 0 swing door on the over the range microwave. Refrigerator is sticking out further and I only have 30". Is there any microwaves where the door hinge is on the right side? Thanks

Asked 3 years ago by Schoo.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi - Thank you for reaching out to us and for your interest in a new GE Appliances over-the-range microwave. We do not offer a model with the door hinge on the right side. After checking several of our models, a minimum of 1/2"-3/4" is required for proper door clearance. We are glad you checked with us. Kind regards - Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have an older model GE microwave model JVM1850WF001. It needs to be replaced.What is your current model that will fit into the existing holder?

Asked 3 years ago by Bill.

• A:Answer Hi - Thank you for your interest in a new GE Appliances over-the-range microwave. All of our models will fit in the same 30" wide opening. We do recommend using the new mounting bracket and hardware that will be packaged with the new unit to ensure the unit has been installed properly. Here are a couple of models that are comparable in capacity and features for your consideration - GE Appliances JVM6175DKWW and JVM7195DKWW. We hope you find this helpful. Kind regards - Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes this unit have the cooking sensor

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer No

  Answered 3 years ago by Replacement

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Q: QuestionHow much is installation on a above the stove microwave I have an existing microwave but it doesn’t work

Asked 3 years ago by Wendy.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer I think it was approximately $140 and worth every penny! Technicians removed old unit, installed new one and cleaned up work area. I could never have gotten new unit from car to my home on my own!

  Answered 3 years ago by Replacement

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Q: QuestionCan you use a 6 inch duct to vent out the microwave hood

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Electronic Touch Controls - White

• A:Answer Hello there - we're happy to answer this question about the ductwork for this microwave! We can confirm that you are able to use round ducting with this unit, but you must keep a few things in mind: *If you're using a round duct, a rectangular-to-round transition adaptor must be used *Round ducts should be a minimum of six inches (can use seven) in diameter. -- If you need more information about the ductwork, please refer to the installation instructions here: https://content.syndigo.com/asset/7ddcef62-bca6-43f2-8656-ea942f6c0352/original.pdf -- We hope this was helpful. Have a great week. - Pablo@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat GE microwave would be the replacement for the GE JVM1540LM5CS? Hoping to find one that will fit in the same space above the range and has similar features.

Asked 3 years ago by Marlenas.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi there - we're happy to provide a suggestion to replace your GE over-the-range microwave! This model (JVM3160RFSS) will be the most similar unit when it comes to features and size. While this newer model doesn't match the exact dimensions of your current one, the opening will still be able to fit this model. -- Only thing to keep in mind is that this newer model will not come with a full-width, removable rack like your current one and we do apologize for any inconvenience this might cause. -- We hope this information was helpful and we are incredibly grateful to have you as part of the GEA family. Have a great week. - Pablo@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs the Microwave Base plate assembly for JVM3160RF3SS the same as for JVM3160RF5SS Thank you.

Asked 3 years ago by Orest.

• A:Answer Hi there and thanks for reaching out with this question. Yes, both versions use the same base plate assembly, but it’s best to use what is included with your microwave. We’re always here should you need further assistance. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionThe model number of my old microwave is JVM1440WHO2. Can it be replaced with this microwave?

Asked 3 years ago by Anonymous.

• A:Answer Hi there! Thanks for asking. We appreciate your loyalty to GE Appliances and we'd be happy to help with your question. We highly suggest looking at the installation instructions for this microwave.. As long as the opening has the necessary dimensions, it should make a great replacement. Both models are very similar in size and we think this unit (JVM3160DFWW) is an excellent choice. Hope this helps! -Sylvia@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat size breaker is needed. Will 15 amp do it.

Asked 3 years ago by Anonymous.

• A:Answer Hey there! We appreciate your interest in this wonderful microwave. We’re happy to let you know 15 amps is what is required for this unit. If we can answer any additional questions, please let us know. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes this unit have control panel lighting? I asked the service rep about this when I bought it and he said the unit was not plugged in and that's why it wasn't lit. The unit was installed yesterday and still no control panel lighting.

Asked 3 years ago by Jack.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer the touch control pad does not light up or have a backlight but it absolutely should. Come on Whirlpool get with it. It's a no-brainer!

  Answered 2 years ago by Mojony

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Q: Questioni have a GE 1.6 CU FT BISQUE OVER THE RANGE MICROWAVE #JVM3160DFCC FROM JULY 3, 2019 AND THE LED NUMBERS ON RIGHT SIDE ONLY PARTIALLY LIGHT UP? ESTIMATE ISSUE COST OF REPAIR AT HOME IN LARGO FL 33771 PLEASE?

Asked 3 years ago by sjh.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Hello. Thanks for reaching out. We're sorry to hear that the numbers only partially light up. We understand the inconvenience, and we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose, provide a cost estimate and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We are confident that one of our techs will be able to help, and should you have any additional questions or concerns, please reach out to us.- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questiondoes this microwave have a light under it to see while cooking

Asked 3 years ago by dee.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer yes

  Answered 3 years ago by Nace

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Q: QuestionI have to replace my over the range microwave. It is a GE Spacemaker XL1400 installed in 1999. I am concerned about venting. The specs for the model I am considering shows the vent is rear, top. The 1400 shows the vent front and at the top. Options?

Asked 3 years ago by Tom545.

• A:Answer front and top

  Answered 3 years ago by Nace

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Q: QuestionThe microwave just went out while heating up food

Asked 3 years ago by T.

• A:Answer Probably a blown fuse inside the unit . You might be able to find youtube video on how to replace the fuse. If that doesn't work then you have a bigger problem. I had an older model similar to this one it also went out i Replace the fuse but it immediately blew.

  Answered 3 years ago by Crazyman

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Q: Questiondoes the overall depth dimension include the handle?

Asked 3 years ago by babs.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hey there, thanks for the interest in our microwave! The overall depth does not include the handle. If you have any other questions, reach out at any time. We'd love to see you in our GEA family! - Guy@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have a GE over the range microwave, model #JVM1730DM1BB and need to replace it. Which model is comparable to this because I’m unable to find the exact same model. I want another GE microwave to match my other kitchen appliances. Thanks!

Asked 3 years ago by Oneclassygal.

• A:Answer Hey there, we appreciate you reaching out to us and we're more than happy to help. We first wanted to let you know that all 30" over-the-range microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We just suggest using the mounting bracket of your new microwave as these are model specific. With that said, we believe the following models would make great replacements: JVM6175BLTS, JVM6175DKBB, and JVM3160DFBB. We're hoping this helps and we're wishing you the best. Let us know if you need anything else. - Guy@GEA

  Answered 3 years ago by GE Answers

  
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