Questions & Answers

Q: QuestionDoes it have a sound off feature?

Asked 6 years ago by Karen.

• A:Answer Hello Karen - Thank you for your interest; we are happy to help! This microwave model has the Mute On/Off feature. We are glad you checked. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionTHE PANEL DOES NOT ILLUMINATE , IT IS DIFFICULT TO SEE IT. THE DISPLAY BUTTON WHEN IT IS PRESS FOR OVER 3 SECONDS ONLY AFFECTS THE CLOCK. IS THIS DEFFECTIVE OR THE WAY IT IS. ALSO THERE WAS NOT OWNERS MANUAL INCLUDED IN THE DELIVERY.

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi there, We are sorry to hear about your difficulties in viewing the control panel on your microwave. We can understand that this must be frustrating. This model does not have back-lit controls, therefore adjusting the display brightness will only affect the clock. If you would like to view your Owner's Manual, you can do so through this link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40763.pdf - We hope that this helped! Thank you so much for your question. -Michael

  Answered 6 years ago by GE Answers

  
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Q: QuestionHello, our GE Spacemaker xl1800 handle broke and we are going to replace it. In the short video, it states the bottom of the microwave should be 30inches above the range. Is that correct? The one we have now is about 18inches above. Replacement model?

Asked 6 years ago by PbSand.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hello PbSand. Thank you for your interest. We are glad to assist. Over-the-range microwaves require a minimum 66" mounting height from the floor to the top on the microwave. The 66" minimum from the floor dimension will allow approximately 14"-16" between the cooktop and the bottom front of the microwave. Although we no longer make your model, we do have a variety of great new models available. We normally do not suggest an exact replacement because all of our 30" Spacemaker over-the-range microwaves are designed to be installed in the same standard upper cabinet space (30" min. width, 12" min.-13" max. depth, 66” min mounting height). The height and depth of the models may vary slightly, but any of our new models will work in your current space. The JVM6175SKSS is a great replacement model. We hope this information is helpful. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionHi!I have a Spacemaker XL model number JVM1440BD003 that was manufactured and purchased in 2003. It recently stopped working. I want another GE over the range microwave. Can you give model numbers that are comparable to that one? Black Stainless Steel

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hello! Thanks for thinking about us for all your microwaveable needs. Have a look at these two excellent options: https://products.geappliances.com/appliance/gea-compare/&sku=JVM6175BLTS&sku=JVM7195BLTS. Use the "Where to Buy" feature on the product page to find the Best Buy nearest you that carries these models. Let us know if you have any more questions! - John

  Answered 6 years ago by GE Answers

  
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Q: QuestionI have a vinyl back splash..Can your installer put in new microwave...Old Height is 16. 13/32 and new model height will be 16. 1/5...All other measurements are the same ..Over the range external vented.. am willing to sign a wavier if need new holes 4 ht.

Asked 6 years ago by Skippy.

Q: QuestionWhat is the color of the interior of the microwave?

Asked 6 years ago by Madeline.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer White

  Answered 6 years ago by MrPMDVerified Purchase

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Q: QuestionI am replacing my GE over the range microwave model JVM1320BB that has lasted 17 years. I would like to know what GE over the range would be comparable

Asked 6 years ago by Mimi.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi Mimi, We are finding that this model should make a good replacement for your older model: https://products.geappliances.com/appliance/gea-specs/JVM3160DFBB - If you would like to view these two models side by side, you can click on this link: https://products.geappliances.com/appliance/gea-compare/&sku=JVM1320BB&sku=JVM3160DFBB - We hope that this helped! Thank you so much for your question. -Michael

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs the stainless steel fingerprint resistant and is it easily scratched?

Asked 6 years ago by NanC.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi NanC - The stainless steel finish is not fingerprint resistant. We also offer GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175YKFS. This model has fingerprint resistant stainless steel. Thanks for choosing GE! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionMy GE micro wave is asking for a code to simply heat anything. All that is working is the clock. When press 1 the Word food comes up and it will not allow me to heat the food. Help!!÷

Asked 6 years ago by Pamp.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi Pamp - Thanks for reaching out to us and for choosing GE. Some microwave models have a built-in 5-minute internal timer as a safety feature preventing the microwave from cooking without food inside, since doing so can cause the unit to overheat. If food is placed into the cavity before selecting a cooking sequence, opening and closing the door activates the switch, initiating the 5-minute internal timer. The door latch switch must be opened and closed before hitting “START,” which signals the unit that food has been placed inside. The "FOOD" message on the display means the microwave thinks food has not been added yet. To correct the issue, open and close the door again and press “START.” We hope this is helpful. Keep in touch at GEAppliances.com - We are always eager to help! Sue

  Answered 6 years ago by GE Answers

  
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Q: Questionyou answered my question on model number jvm6175dkww now my other half thinks this model would be easier to work since the start button is on the bottom jvm3160dfww does this 30 second button work the same as the other model?

Asked 6 years ago by jjkjp.

• A:Answer Hello, thank you for reaching out about this microwave. The 30 second button will work the same as the other model you were looking at. It will add 30 seconds to the time counting down each time the pad is pressed. Each touch will add 30 seconds, up to 99 minutes and 99 seconds. The button can also be used like an express 30 seconds button. The microwave oven will start immediately when pressed. You can also see page 8 of the owner's manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF We hope this helps! -Chris

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes this micro have a 30 second button that if you press it it will start automatically without having to press the start button?

Asked 6 years ago by Jjkk.

• A:Answer Yes- add thirty second button

  Answered 5 years ago by nonickname1

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Q: Questionwhat are the dimensions of this model, I currently have a GE model JVM1750Op2WW that must be replaced, the dimensions are 29 7/8 w 16 1/2 h 15 1/4 d, will this model fit my space?

Asked 6 years ago by Anonymous.

• A:Answer Hello. The model JVM6175DKWW has the following dimensions:(WxHxD) (in.) 29 7/8 in x 16 1/2 in x 15 in The new model should work in your current space. Thanks for checking. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionOur GE Model JVM1752DP2BB Microwave goes completely dead when gets done cooking. If I unplug it and plug it back in it will seem to reset itself and work again. Is this a repairable problem or is it better to purchase a new micrwave? It is 7 years old.

Asked 6 years ago by bobbyb.

• A:Answer Hi Bobby, We are sorry to hear about your microwave malfunctioning. If you would like to have service out to take a look, you can contact them through this link: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - However, should you find that service is not cost effective, we would be happy to help you choose a replacement. You can send us an email if you would like further help: https://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact - We hope that this helped and that your problem is solve smoothly and swiftly. -MS

  Answered 6 years ago by GE Answers

  
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Q: QuestionI have GE Profile over the range microwave; model PVM 1870sm1ss. I need to replace it. I also have backsplash with tiles that go right up to the bottom of microwave. What microwave will work without leaving a gap. Can the installer go over the tile?

Asked 6 years ago by Ramona.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi Ramona - All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. The depth and height of the various models may vary slightly (PVM1870SMSS: Approx. Product Dimensions (WxHxD) (in.) 29 7/8 x 16 7/8 (rear) x 15 1/4). See Quick Specs: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=240263_pvm1870sm_c3.pdf - We suggest the following models (16 1/2"H will not interfere with the tile): GE Profile™ 2.1 Cu. Ft. Over-the-Range Sensor Microwave Oven PVM9215SKSS (Approx. Product Dimensions (WxHxD) (in.) 29 3/4 in x 16 1/2 in x 15 1/2 in), GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS (Approx. Product Dimensions (WxHxD) (in.) 29 3/4 in x 16 1/2 in x 15 1/2 in) and GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175SKSS (Approx. Product Dimensions (WxHxD) (in.) 29 7/8 in x 16 1/2 in x 15 in). Keep in touch at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI’m looking for the equivalent replacement for model jvm1860sm488 can you recommend one? It is one that vents outside the house.

Asked 6 years ago by BF.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi BF - All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We suggest comparable models with sensor cooking controls GE Profile™ 2.1 Cu. Ft. Over-the-Range Sensor Microwave Oven PVM9215SKSS and GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS. We certainly appreciate your loyalty! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHow is this microwave vented?

Asked 6 years ago by cuteface1965.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi cuteface1965 - The microwave oven is designed for adaptation for the following three types of ventilation: 1. Outside Exhaust (Vertical – Delivered from factory in vertical position). 2. Outside Exhaust (Horizontal). 3. Recirculating (Non-vented ductless). We suggest to view the Installation Instructions at the following link for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - Thanks for choosing GE! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHello, I have an over-range microwave model# JVM3160DF2CC and it trips the relay and the power to the microwave, refrigerator and oven go off every time I try to use the microwave. What is the best solution or replacement?

Asked 6 years ago by SEMBEL.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer Hi SEMBEL - We are sorry to hear of the difficulty with your microwave. For best operation, plug this appliance into its own electrical outlet to prevent flickering of lights, blowing of fuse or tripping of circuit breaker (120 volt individual, properly grounded branch circuit with a 3 prong grounding type receptacle, protected by a 15 or 20 amp circuit breaker or time-delay fuse). Do not use an extension cord. You can also schedule an appointment with GE Appliances Factory Service at GEAppliances.com/service - GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFCC is a current model and the only GE model offered in bisque. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionReset filter will not go off

Asked 6 years ago by Sam.

• A:Answer Hi Sam - Thanks for reaching out to us. If you have changed the charcoal filter and tried resetting the filter, but the Reset Filter notification will not go away, please disconnect power to the microwave for 30 seconds. If this does not clear the Reset Filter, service will be needed. Please schedule a service appointment with GE Appliances Factory Service at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737). We hope this is helpful. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHi... my GE Profile Spacemaker over-the-range microwave door handle broke. The model is : GE Profile Spacemaker® XL1800 Microwave Oven, JVM1870SK Can i replace just the handle or the door? If not, What is an equivalent model?

Asked 6 years ago by elara.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Stainless Steel

• A:Answer I believe you can however , check on line for options

  Answered 6 years ago by George

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