A:AnswerHello PbSand. Thank you for your interest. We are glad to assist. Over-the-range microwaves require a minimum 66" mounting height from the floor to the top on the microwave. The 66" minimum from the floor dimension will allow approximately 14"-16" between the cooktop and the bottom front of the microwave. Although we no longer make your model, we do have a variety of great new models available. We normally do not suggest an exact replacement because all of our 30" Spacemaker over-the-range microwaves are designed to be installed in the same standard upper cabinet space (30" min. width, 12" min.-13" max. depth, 66” min mounting height). The height and depth of the models may vary slightly, but any of our new models will work in your current space. The JVM6175SKSS is a great replacement model. We hope this information is helpful. Olga
A:AnswerHello! Thanks for thinking about us for all your microwaveable needs. Have a look at these two excellent options: https://products.geappliances.com/appliance/gea-compare/&sku=JVM6175BLTS&sku=JVM7195BLTS. Use the "Where to Buy" feature on the product page to find the Best Buy nearest you that carries these models. Let us know if you have any more questions! - John
A:AnswerHi Mimi,
We are finding that this model should make a good replacement for your older model: https://products.geappliances.com/appliance/gea-specs/JVM3160DFBB - If you would like to view these two models side by side, you can click on this link: https://products.geappliances.com/appliance/gea-compare/&sku=JVM1320BB&sku=JVM3160DFBB - We hope that this helped! Thank you so much for your question. -Michael
A:AnswerHi NanC - The stainless steel finish is not fingerprint resistant. We also offer GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175YKFS. This model has fingerprint resistant stainless steel. Thanks for choosing GE! Sue
A:AnswerHi Pamp - Thanks for reaching out to us and for choosing GE. Some microwave models have a built-in 5-minute internal timer as a safety feature preventing the microwave from cooking without food inside, since doing so can cause the unit to overheat. If food is placed into the cavity before selecting a cooking sequence, opening and closing the door activates the switch, initiating the 5-minute internal timer. The door latch switch must be opened and closed before hitting “START,” which signals the unit that food has been placed inside. The "FOOD" message on the display means the microwave thinks food has not been added yet. To correct the issue, open and close the door again and press “START.” We hope this is helpful. Keep in touch at GEAppliances.com - We are always eager to help! Sue
A:AnswerHello, thank you for reaching out about this microwave. The 30 second button will work the same as the other model you were looking at. It will add 30 seconds to the time counting down each time
the pad is pressed. Each touch will add 30 seconds, up to 99 minutes and 99 seconds. The button can also be used like an express 30 seconds button. The microwave oven will start immediately when pressed. You can also see page 8 of the owner's manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF We hope this helps! -Chris
A:AnswerHello. The model JVM6175DKWW has the following dimensions:(WxHxD) (in.)
29 7/8 in x 16 1/2 in x 15 in
The new model should work in your current space. Thanks for checking. Olga
A:AnswerHi Bobby,
We are sorry to hear about your microwave malfunctioning. If you would like to have service out to take a look, you can contact them through this link: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - However, should you find that service is not cost effective, we would be happy to help you choose a replacement. You can send us an email if you would like further help: https://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact - We hope that this helped and that your problem is solve smoothly and swiftly. -MS
A:AnswerHi Ramona - All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. The depth and height of the various models may vary slightly (PVM1870SMSS: Approx. Product Dimensions (WxHxD) (in.) 29 7/8 x 16 7/8 (rear) x 15 1/4). See Quick Specs: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=240263_pvm1870sm_c3.pdf - We suggest the following models (16 1/2"H will not interfere with the tile): GE Profile™ 2.1 Cu. Ft. Over-the-Range Sensor Microwave Oven PVM9215SKSS (Approx. Product Dimensions (WxHxD) (in.)
29 3/4 in x 16 1/2 in x 15 1/2 in), GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS (Approx. Product Dimensions (WxHxD) (in.) 29 3/4 in x 16 1/2 in x 15 1/2 in) and GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175SKSS (Approx. Product Dimensions (WxHxD) (in.) 29 7/8 in x 16 1/2 in x 15 in). Keep in touch at GEAppliances.com - Sue
A:AnswerHi BF - All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We suggest comparable models with sensor cooking controls GE Profile™ 2.1 Cu. Ft. Over-the-Range Sensor Microwave Oven PVM9215SKSS and GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS. We certainly appreciate your loyalty! Sue
A:AnswerHi cuteface1965 - The microwave oven is designed for adaptation for the following three types of ventilation: 1.
Outside Exhaust (Vertical – Delivered from factory in vertical position). 2. Outside Exhaust (Horizontal). 3. Recirculating (Non-vented ductless). We suggest to view the Installation Instructions at the following link for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - Thanks for choosing GE! Sue
A:AnswerHi SEMBEL - We are sorry to hear of the difficulty with your microwave. For best operation, plug this appliance into its own electrical outlet to prevent flickering of lights, blowing of fuse or tripping of circuit breaker (120 volt individual, properly grounded branch circuit with a 3 prong grounding type receptacle, protected by a 15 or 20 amp circuit breaker or time-delay fuse). Do not use an extension cord. You can also schedule an appointment with GE Appliances Factory Service at GEAppliances.com/service - GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFCC is a current model and the only GE model offered in bisque. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Keep in touch! Sue
A:AnswerHi Sam - Thanks for reaching out to us. If you have changed the charcoal filter and tried resetting the filter, but the Reset Filter notification will not go away, please disconnect power to the microwave for 30 seconds. If this does not clear the Reset Filter, service will be needed. Please schedule a service appointment with GE Appliances Factory Service at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737). We hope this is helpful. Keep in touch! Sue
A:AnswerHi Tsunnnn - We certainly appreciate your loyalty! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. We suggest GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175SKSS / JVM6175YKFS (YKFS has Fingerprint Resistant Stainless Steel) and GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS. Model JVM7195SKSS has an easy clean, dark gray enamel interior with steam clean option. Play Video: https://www.youtube.com/watch?v=wSIh-YJSlt0&list=PLX8_V2wHGuhntzHGB3F5dEMg4YMkWMcxt&index=2&t=0s - Keep in touch! Sue
A:AnswerHi John60- We certainly appreciate your loyalty! JVM6175SKSS is a great choice with sensor cooking controls. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. The mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. Also, the microwave ovens are designed for adaptation for the following three types of ventilation: 1.
Outside Exhaust (Vertical – Delivered from factory in vertical position). 2. Outside Exhaust (Horizontal). 3. Recirculating (Non-vented ductless). All over-the-range microwaves can be vented to the outside using an equivalent total of 140 feet of rigid 3 1/4" x 10" rectangular or rigid 6" round ducting. Enjoy! Sue
A:AnswerHi Denverbroncos - The over-the-range microwave ovens are designed for adaptation for the following three types of ventilation: 1. Outside Exhaust (Vertical – Delivered from factory in vertical position). 2. Outside Exhaust (Horizontal). 3. Recirculating (Non-vented ductless). Model JVM6175DKBB is a nice choice and can be installed with the same venting system. Check out the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - We certainly appreciate your loyalty. Enjoy! Sue
