Questions & Answers

Q: QuestionDoes this refrigerator have wire shelves or glass or plastic shelves?

Asked 3 years ago by Trish.

• A:Answer Thanks for your interest in this wonderful refrigerator. This unit comes with adjustable wire shelves and one glass shelf located in the bottom of the fresh food compartment. We’re happy to answer any additional questions you may have. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs the freezer frost free?

Asked 3 years ago by Trish.

• A:Answer Thanks for considering this amazing refrigerator for your home. It’s possible for frost to develop in the freezer if the door isn’t shut completely, or if open containers are added. You’ll want to ensure there isn’t anything keeping the door open, containers are cover, and that air vents have proper clearance for air flow. If we can be of further assistance, please let us know. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat is the weight ?

Asked 3 years ago by Anonymous.

• A:Answer About 165 pounds

  Answered 3 years ago by iancVerified Purchase

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Q: QuestionThe GE 18msrbrss what year have made? Serial #SS067873

Asked 4 years ago by Yannis.

• A:Answer Thanks so much for reaching out about this! We're having some trouble finding your model number in our system. In this case, please reach out to us on social media with a picture of your rating plate and we will be happy to find this information for you. -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionMy 22 year old 18 cu ft GE refrig is stamped "7.0 amps and 115 V". It easily runs on an inverter generator which is rated at 2,200 watts starting / 1800 watts normal running power. Will the new GE 16.6 also run on this generator during power outages?

Asked 4 years ago by poweroutage.

• A:Answer This is a fantastic question and we are happy to help! The refrigerator you inquired about features the following power ratings: 120v; 60Hz; 15A. The wattage of this refrigerator will be 1800W while running, so if your generator is rated at 1800W, it will be able to sustain this refrigerator. Please feel free to contact us any time with questions you may have as we are always here to help! -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat is the manufacturers warranty?

Asked 4 years ago by Anonymous.

• A:Answer I believe it’s about a year but they gave me a deal on a five year warranty which I bought I suggest you do the same

  Answered 3 years ago by GaryS

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Q: QuestionI want to make sure I order this correctly for a semi-blind person in a different state. Are installation and removal free? No ice maker to install.

Asked 4 years ago by lady39.

• A:Answer I did not have one to remove, but the installation was free. There is no ice maker and I did not want one.

  Answered 3 years ago by RefrigeratorVerified Purchase

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Q: QuestionDoes this GE model automatically turn on after a power outage, or does it require us to do a manual reset?

Asked 4 years ago by Mpls.

• A:Answer There is no on and off switch you just plug it in the wall and it starts up like any other refrigerator if there’s a power outage first I suggest you plug it into a surge protector and then plug that into the wall to not plug the refrigerator directly into the wall always have a surge protector

  Answered 3 years ago by GarySVerified Purchase

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Q: QuestionMy freezer fan froze up. I opened up the hatch, and removed the fan blades and defrosted it. When putting the fan back on, i forgot which way it goes. Is it suppoed to blow into the freezer its self, or into the back of the cabinet to blow to the fridge??

Asked 5 years ago by Andy.

• A:Answer Thanks for the NON-answer. Fans only blow in one direction, into the freezer, or NOT.

  Answered 5 years ago by Anonymous

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Q: QuestionCan door be hinged on left side

Asked 5 years ago by Bill.

• A:Answer yes it can be switched to either side. When mine was delivered I had the delivery guys switch it.

  Answered 5 years ago by DodangeVerified Purchase

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Q: QuestionOld fridge has ice maker. Will new one hook up without any added installation. Also, how much does ice maker cost for this model? Thank you

Asked 5 years ago by Mikey.

• A:Answer Hi Mikey! Thanks for reaching out to us. This refrigerator has an optional icemaker that you can purchase separately. The icemaker for this unit is part number IM4D and can be found online at this link: https://www.bestbuy.com/site/ge-icemaker-kit-white/1407078.p?skuId=1407078 We hope this helps! Emily@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat is The height of the 16.6 cu. ft. refrigerator. I only have 64 1/2 inch’s to the top of the counter.

Asked 5 years ago by Carri.

• A:Answer Hello Carri - Thank you for reaching out about our excellent refrigerator. Model GTS17DTNRWW measures 64-3/4" in height. Please let us know if you have any more questions. - John@GEAppliances

  Answered 5 years ago by GE Answers

  
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Q: QuestionThere is NO information about the freezer in the Instruction manual. How do I know it is even on?? The only temp gauge is in the fridge, I am worried I will loose everything in there tonight.

Asked 5 years ago by SVAN.

• A:Answer Hi SVAN! Thanks for reaching out to us. We're sorry that there is not much information about the freezer in the manual and that there is not a separate temperature gauge for the freezer. We see how this can be frustrating. Your freezer should remain cold and keep all food frozen. If you notice that your food is not completely frozen, then we would recommend scheduling a service appointment to diagnose the issue with your freezer. If you have any further questions, feel free to reach out to us online at this link: https://www.geappliances.com/ge/service-and-support/contact.htm We hope this helps. Emily

  Answered 5 years ago by GE Answers

  
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Q: QuestionThe front doors textured?

Asked 5 years ago by Jen.

• A:Answer Hello Jen - Thank you for your interest in the refrigerator GTS17DTNRWW; we are glad to assist. This model has textured doors. Thanks for checking, Olga@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI see this model has an option for an ice maker. How do I order the ice maker to be installed? I already have a dedicated waterline available for it as my current unit has an ice maker.

Asked 5 years ago by Kelly.

• A:Answer Happy to hear you have received your refrigerator. I ordered a refrigerator 4 weeks ago and still have not received delivery only multiple emails confirming a delivery that had not occurred and the classic run-around from Best Buy!!!! Worst experience ever!!!!

  Answered 5 years ago by LisaVerified Purchase

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Q: QuestionWhat are actual measurements ?Need to fit kitchen apartment

Asked 5 years ago by Anonymous.

• A:Answer Hello, Thank you so much for reaching out to us. We will be happy to answer your question. The overall height of this refrigerator will be 64.75 in, the depth will be 32.625 in, and the width will be 28 in.The recommended air clearance for this unit is to have 3/4 in for each side, 1 in for the top, and 1 in for the back. This will ensure optimal air flow. We hope this answers your question. If you have any other questions, please feel free to contact us. -MH

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes this model have a coil free back?

Asked 5 years ago by Jonah.

• A:Answer Hi Jonah - Thanks for considering GE Model GTS17DTNRWW! Yes, this refrigerator has a coil-free back. The condenser coils are located in the compressor housing instead of on the back, keeping them clean and functioning optimally. This design allows for more efficient airflow. The coils will not require cleaning under normal condition since they are encased. Take a look at this link- REFRIGERATOR NEVERCLEAN CONDENSER: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16897 - Keep in touch at GEAppliances.com. We are always eager to help! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes the Deptford NJ store have any of these? Also we need 16 CF is the 16.6 around the same size? How many do you have? we need white 16CF 28" 65 tall. Please advise Thanks Linda

Asked 5 years ago by pines.

Q: QuestionCan the doors come off for delivery through a tight space. ?

Asked 5 years ago by Kennethk.

• A:Answer Hi Kennethk - Thanks for considering GE Model GTS17DTNRWW! Yes, the doors can be removed to fit through a narrow doorway. We suggest viewing the Installation Guide at the following link for details or scroll down the page and click on "Overview" and click on Installation Guide (pdf): https://files.bbystatic.com/30rlAQEcNYTLWl530FlSSQ%3D%3D/780ce8cb-77f7-42d8-8990-177fc47bba34.pdf - If you have any additional questions, we are happy to help at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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