Questions & Answers

Q: QuestionThis model is out of stock in my area. Is it being replaced by another model or will it become available soon?

Asked 5 years ago by caneva52.

• A:Answer Hi caneva52 - Thanks for considering GE! Model GTS18HGNRWW is a current model. This model has not been discontinued or replaced by another model at this time. We are sorry for any inconvenience this has caused. Please contact Best Buy for assistance at: https://www.bestbuy.com/site/customer-service/contact/pcmcat1511375025410.c?id=pcmcat1511375025410 - Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow do I purchase the refrigerator model that can go in the garage? Or how do I get the heater that can be installed on the bottom of the fridge if it is to be put in an attached garage>

Asked 5 years ago by BevB.

• A:Answer Hi BevB - Thanks for considering GE! We suggest Garage Ready GE® 21.9 Cu. Ft. Top-Freezer Refrigerator Model #: GTS22KGNRWW or GE® Garage Ready 19.2 Cu. Ft. Top-Freezer Refrigerator Model #: GTS19KGNRWW (Tested to perform from 38°F to 110°F). You can view our "garage ready" models at this link: https://www.geappliances.com/search.php?search_query=garage%20ready&Category=Refrigerators - If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes this fridge turn on automatically if the power goes out

Asked 5 years ago by Sherry.

• A:Answer Hi Sherry - Thanks for viewing GE! In the event of a power outage, the refrigerator will start up automatically once full power is restored to the refrigerator. If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionDo you take the old one away?

Asked 5 years ago by Carol.

• A:Answer Old refrigerator was removed by delivery people.

  Answered 5 years ago by ElfieVerified Purchase

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Q: QuestionHow does the light for the freezer come on?

Asked 5 years ago by Anonymous.

• A:Answer Hi - Thanks for viewing GE! The freezer is not equipped with a light. Keep in touch at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs the temperature control for the cabin separate from the one for the freezer?

Asked 1 year ago by Elizabeth.

• A:Answer I live my mobilehome look perfect for cabin and temperature is perfect

  Answered 1 year ago by RuthRVerified Purchase

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Q: QuestionI don't want the water line connected. Is that optional or do I have no choice?

Asked 2 years ago by tom.

• A:Answer option

  Answered 1 year ago by user801258tonyg

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Q: QuestionHi, I'm Miguel. The size of the refrigerator is correct but I need door to open from right to the left (left hinges). Pls inform if this is arranged by the technician when sintall the appliance in my kitchen and if you take the old refrigerator. Thanks

Asked 2 years ago by Miguel.

• A:Answer That sounds like something Best Buy Staff should answer; not other customers!

  Answered 2 years ago by TriniTVerified Purchase

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Q: QuestionI noticed on another site that this model has a Prop 65 warning, but not all refrigerators do. Is that true and what is the danger? Thanks

Asked 3 years ago by mjss.

• A:Answer Thank you for asking this great question! We comply with all federal, state, and international requirements regarding hazardous substances and meet those standards. We also comply with federal and state chemical labeling laws, like California Proposition 65. The presence of a Proposition 65 warning does not necessarily mean the product is unsafe or poses a health risk. Over 800 chemicals are on this list, including wood dust, nickel (found in stainless steel), nicotine, and alcohol. Additionally, even inaccessible parts can create a requirement to include the warning. We understand our customers concerns; however, we are unable to provide detailed information about what causes the Prop 65 warning to apply. We hope this helps, wishing you well – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI saw an answer from Sylvia@GEA that there is no specific drawer for fruits or vegetables. My question is why does Page 7 of GE Top-Freezer Refrigerator Manual show this? I put a bag of lettuce in the bin a day ago and the lettuce is getting wilted.

Asked 3 years ago by Burbank2022.

• A:Answer That first bag must have been a bad bag of lettuce from the market. Since then, all of my bags of lettuce has been keeping fresh in the bins! I'm very happy with my new refrigerator!

  Answered 3 years ago by Burbank2022

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Q: QuestionCan you switch the handles to the right side and open right to left?

Asked 3 years ago by JoeyK.

This question was asked about the related product: GE - 17.5 Cu. Ft. Top-Freezer Refrigerator with Edge-to-Edge Glass Shelves - Black

• A:Answer I switched the door. It requires the removal of a few screw and moving the some hardware from one side to the other. There are directions in the owners manual.

  Answered 3 years ago by DaveL

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Q: QuestionDoes anyone know the dimensions of the shipping packaging that it comes in?

Asked 4 years ago by Packaging.

• A:Answer ?

  Answered 3 years ago by iPadProVerified Purchase

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Q: QuestionHow do you control the freezer temperature? No knob.

Asked 4 years ago by Curious.

• A:Answer ?

  Answered 3 years ago by iPadProVerified Purchase

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Q: QuestionWhat is the ice maker's part number for this refrigerator? Where I can get it?

Asked 5 years ago by Anonymous.

• A:Answer Hi - Thanks for choosing GE Model GTS18HGNRWW! This model is compatible with optional Icemaker Kit IM4D (sold separately). You can purchase online at bestbuy.com: https://www.bestbuy.com/site/ge-icemaker-kit-white/1407078.p?skuId=1407078 - If you have any additional questions, we are happy to help at GEAppliances.com. Enjoy! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionCan this refrigerator model work well in a garage where it can get around 36 degrees F?

Asked 5 years ago by DL.

• A:Answer mine works well

  Answered 5 years ago by lisa08087Verified Purchase

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Q: QuestionMy new GE top freezer refrigerator has wheels on the bottom. What is the best way to stop it from rolling around?

Asked 4 years ago by Martha.

• A:Answer Glad you asked this question. We understand how that could be frustrating. Leveling legs near each front corner of the refrigerator are adjustable. They firmly position the refrigerator and prevent it from moving when the doors are opened. Leveling legs should be set so the front of the refrigerator is raised just enough that the doors close easily when opened about halfway. Hope you find this helpful and this is found on page 10 of the manual. Geoff@GEA

  Answered 4 years ago by GE Answers

  
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