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Hello, we appreciate you reaching out. We understand that having the drawer not opening can be frustrating and we apologize. Since it will not open, it is most likely a stuck or broken latch. This may require that the refrigerator disassembly. We recommend that you contact service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm. Thanks for choosing GEA.-Kianna@GEA
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